Scope of Responsibilities: Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders.
ResponsibilitiesJob Duties:
Responsible for accurate data entry of incoming prescriptionsResponsible for accurate selecting billing and shipping methods for incoming patient ordersCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisor May assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assigned QualificationsAttendance Requirements:
Must be available, and on-time for scheduled work shifts. Must be able to work nights and weekends as required.
Educational Requirements:
Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certification
Experience:
Experience in a customer service related field
Special Conditions of Employment:
Drug testInitial and continuous exclusion and sanction/disciplinary monitoringAny and all additional eligibility requirements based on the specific position
Job Skill Requirements:
Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skills Outstanding customer service skillsExcellent organization skillsAbility to multitask and prioritize Excellent computer and keyboarding skillsSuccessful completion of a pre-employment and/or random drug screening testCompensation:
$15.50 - $16.36 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
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