LDRM is looking for a Data Entry Operator II to work in Williamsburg, Kentucky. To join our team of outstanding professionals, apply today! Candidates will support the Kentucky Consular Center and may be called on to perform a variety of administrative and customer service-related duties. Individuals will be required to complete a background security investigation prior to beginning employment. **Responsibilities** + Case Processing Support: + Logging in petitions; creating and labeling case folders. + Researching cases. + Preparing and entering associated data in systems. + Maintaining the integrity of the files within process units and file storage. + Scanning documents and associating them to electronic case files. + Putting case files in document order. + Identifying, reporting and obtaining missing documents for cases. + Mail Room Support: + Receiving, sorting, opening, organizing, date stamping as appropriate, and delivering incoming mail and cases. + Operating letter insertion and postage equipment. + Identifying and sorting mail, petitions and files. + Delivering routing sheets/file requests to the appropriate units. + Requesting/receiving files from other units and delivering them to the appropriate units. + Logging and delivering messages; logging petitions. + Weighing, labeling; pulling and packing out-going case files. + Communications Support: + Logging and delivering messages; logging petitions. + Inputting call questions and/or email responses into tracking system; documenting every call/email. + Escalating calls to supervisors as required by procedures. + Resolving caller questions promptly and efficiently. + Communicating answers clearly and correctly from scripted call response plan. + Referencing answers from a computer while also rapidly typing notes into a system. + Intermediate Computer Skills: + Good interpersonal and professional communication skills. + Good attention to detail while working in a fast-paced environment. + Capable of working in a multi-task environment with rapidly changing priorities. + Very good command of the English Language; Spanish is a plus. + Demonstrate a professional work ethic. + Ability to pass a typing test of at least 40 WPM with no errors. **Qualifications** + One (1) to two (2) years of relevant administrative experience preferred. + Ability to pass a typing test of at least 40 WPM with no errors. + Experience in an office/clerical environment is desired. + Intermediate computer skills utilizing multiple monitors and active sessions. + Basic use of MS Office including Excel, Word and Email. + Good Interpersonal and Professional Communication Skills. + Good attention to detail while working in a fast-paced environment. + Capable of working in a multi-task environment with rapidly changing priorities. + Very good command of the English Language; Spanish is a plus. + Demonstrate a professional work ethic. + Ability to pass a thorough criminal background check and credit history to obtain and maintain a secret government clearance. **Physical Demands and Working Environment:** + Lifting ability up to 25 lbs. + Ability to perform work to include: + Pushing/pulling. + Bending/standing/reaching/squatting/sitting. + Climbing ladders. + Visual acuity; hand and eye coordination. **Job ID** 2025-15925 **Work Type** On-Site **Company Description** **Work Where it Matters** LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders,** LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers,** LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. **As an LDRM employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).