Role Purpose:

Research, analyze, and respond to client data inquiries regarding data trends, data applications, IQVIA systems, or methodologies.Ensure resolutions for the client data inquiries meet the timelines outlined in the Service Level AgreementPerform weekly proactive analysis of key client markets and promoted products to identify potential data anomalies and data processing-related issues, and ensures appropriate corrective actions were takenPerform quality checks to various supplier management reports, and provides sign-off

Job Description:

Receive and respond to client data inquiries via email or through the IQVIA customer portalUtilize various office applications and IQVIA tools to research, analyze, and resolve inquiries that require an understanding of the client and their business, the pharmaceutical market, and IQVIA data and processesUnderstand and can effectively communicate routine database processes and methodologies for client inquiry resolutionProvide formal written communications both internally and externally regarding cause, status, and resolution of the issue/s.Work with various IQVIA internal departments to validate and/or correct data and database issues, and ensure inquiry responses are meeting Service Level Agreement guidelinesFollow the standard escalation process to ensure resolutionMaintain and enhance data quality by analyzing trends and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.Complete basic data analysis and provide guidance to clientsParticipate in internal service meetings as needed or whenever assignedContribute on identifying process improvement opportunities

Job Requirement:

Candidate must possess at least a Bachelor’s /College Degree in Computer Science, Mathematics, Statistics, or equivalentMinimum of 2 years relevant work experience preferredDemonstrate strong problem solving and analytical skills, can process and understand large amounts of data to isolate issue in question, identify patterns and trends in data setsCan comprehend complex concepts and processesKnowledge and relevant background on IQVIA syndicated sales and prescription data, and in-depth understanding of the US pharmaceutical industry and market dynamics is a plusExcellent written and oral communication skillsCan effectively communicate with various levels of the organizationStrong ability to deal tactfully with internal and external clients through emails or calls

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com