Date Posted:

2024-12-04

Country:

United States of America

Location:

HTX36: Richardson, TX 3200 E Renner Rd , Richardson, TX, 75082-2402 USA

Position Role Type:

Onsite

This position is for a staff Customer Data Management coordinator who is under moderate supervision. Compiles and analyzes customer service data for moderately complex business planning, sales forecasting and product quality measures. Relies on moderate experience and judgment to plan and accomplish tasks. Assists in orienting, training, and assigning work of technical/business support employees.

What YOU Will Do:

Uses computer software programs to monitor customer data collection activities.

Acts as liaison between sales, engineering and customers, answering moderately complex queries and tracks data on customer activities.

Compiles and analyzes customer service data for moderately complex business planning, sales forecasting and product quality measures.

Generates moderately complex reports and statistics on sales.

Tracks data related to customer orders and activities.

Creates and maintains service notifications and scheduling.

Performs data analytics and forecasting in support of business development or product management.

Defines and communicates contractual data requirements to personnel responsible for data preparation.

Defines and maintains data delivery schedules.

Coordinates contractual data preparation and submittals to customers.

Establishes and maintains program data files (physical and digital).

Maintains schedules and logs for contractual data (shipped and received) and customer review/approval comments.

Operates in accordance with Corporate, Operations, and Collins Aerospace policies and practices and in compliance with accepted business ethics.

Strives for 100% internal and external customer satisfaction by obtaining and maintaining a clear understanding of the customer's needs and providing products and service which totally satisfy customer requirements.

What YOU Will Learn:

Learn and take advantage of opportunities to excel professionally with RTX's exceptional employee scholar programs and continuing education

Learn to thrive and be supported in a dynamic team-driven environment

Learn to become a champion within our CORE Operating Systems

Qualifications You Must Have:

The ability to obtain and maintain a U.S. government issued security clearance is required •

U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience

Proven experience with Microsoft Office Suite Software such as MS Word, MS Excel/Macro, MS PPT, etc

Qualifications We Prefer:

ERP experience such as SAP, Oracle, etc

Multitasking mentality

What We Offer:

Medical, dental, and vision insurance  

Three weeks of vacation for newly hired employees  

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

Tuition reimbursement program 

Student Loan Repayment Program  

Life insurance and disability coverage  

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

Birth, adoption, parental leave benefits 

Ovia Health, fertility, and family planning  

Adoption Assistance           

Autism Benefit  

Employee Assistance Plan, including up to 10 free counseling sessions  

Healthy You Incentives, wellness rewards program 

Doctor on Demand, virtual doctor visits  

Bright Horizons, child and elder care services 

Teladoc Medical Experts, second opinion program  

And more!  

Learn More & Apply Now!

Mission Systems: 

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. 

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.  

#reempowerprogram 

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.  ​

Minimum Program Qualifications:

Be on a career break of one or more year at time of application

Have prior experience in functional area of interest

Have interest in returning in either a full time or part time position

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.


#TopOpps
 

The salary range for this role is 36,000 USD - 72,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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