Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. How you'll make an impact Remote monitoring and support for computer jobs/processes running on Windows servers located in US, UK and Canada. The jobs primarily involve accessing data stored on Oracle or MS SQL Server databases. Three shifts will be scheduled to provide 16-hour coverage. Monitor automated jobs and intervene as required Work with production support manager to investigate job incidents Run jobs based on specific events Maintain operations logs Review accuracy of pending automated jobs Provide statistics and reporting on job activity Troubleshoot data file transfers Create and maintain computer jobs using various tools and custom applications Create and update supporting documentation for jobs Validate data interfaces by running jobs in test environment About you Understanding of computer concepts and operations Knowledge of Microsoft Windows and related principles (e.g. network security, application errors and exit codes, INI and XML configuration files) Ability to create scripts (DOS, JScript, VBScript, Powershell) and automated processes a definite asset Prior experience with ActiveBatch or similar software such as BMC Control-M, Tidal, CA AutoSys a definite asset Experience with Microsoft Office applications (Word, Excel, Outlook) Excellent oral and written skills Able to work independently with minimal supervision Basic understanding of networking and protocols (e.g. FTP, SFTP, FTPS, SMTP) Basic SQL with Oracle and/or MS SQL Server Understanding of PGP (Pretty Good Privacy) concepts Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.