Excel as a Data Operations Analyst at a globally innovative bank that cherishes creativity and excellence.

Job Summary:

As a Client Service Associate within Commercial Banking, you will resolve client requests while working in partnership with Service Operations, the implementation team, front office, Sales partners, and Bankers located across the globe  You will manage multiple relationships with our clients, providing support for any issues that may arise with the use of our complex treasury products and services.  In this role, you will serve as the primary point of contact for each client assigned to your portfolio, communicating through Zoom, email, and phone to build strong relationships and provide a level of service that JP Morgan Chase customers expect.

Job Responsibilities

Ensure all transactions are correctly processed, assigned and any risk and incorrect downstream impacts to be highlighted on time. Ensure all tasks are completed as per the agreed timelines. Possess Strong Risk and Control Awareness with ability to effectively priorities workloads and work to critical deadlines Display operational subject matter expertise e.g., Client On boarding, Asset services, Client Services, Payments services, and Reconciliation.  Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure a successful project delivery and client experience. Document procedures, process flows and perform routine reviews to ensure timely & accurate updates are implemented. Review and interpret client-executed documentation while serving as the point of contact for account opening status and reporting issues. Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group. Liais with onshore partners and client services groups for timely resolution of exceptions/queries. Think creatively, transform ideas and recommend/implement process improvements. Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model.

Required qualifications, capabilities, and skills 

Strong Customer-facing / relationship management experience in similar area Excellent verbal and written communication skills, including executive communication skills. Ability to develop and mobilize internal network, key stakeholders, and associated resources. Keen interest in the Banking digital technology transformation agenda Strong problem-solving, control, and project management skill Strong organizational skills: ability to manage multiple priorities whilst meeting deadlines. Ability to work effectively under pressure. Ability to work without direct supervision. Attention to details and sense of ownership. Effective issue resolution and escalation skills Experience on continuous improvement initiatives on operational efficiency

Preferred qualifications, capabilities, and skills 

Comprehensive knowledge of Prime Brokerage, Custody and Clearing Business Bachelor of Science or Business Administration Degree  Passion for learning new operating models, technologies, and industry trend. Experience in client onboarding, account opening, SSI setup, documentation analysis or related field. Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred. Knowledge with tech tools like Alteryx, Tableau, Xceptor is preferred.

 

Shift: Rational Shift (APAC, EMEA & WHEM)