IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Overview:
In this position you will be providing support for ongoing operations and projects, both to internal and external customers, taking responsibility for the operation on customer's production systems, but also supporting Quality Assurance (QA) as well as Customer Acceptance Testing (CAT) and providing documentation.
Principal Duties and Responsibilities:
• Provide first and second level operations support for customer production and test environments
• Reliable handling of system emergencies to minimize financial penalties
• Investigating incidents in the production environment, developing incident reports and other follow-up items to the customer base, working mainly with remote engineers
• Making recommendations regarding improvements for operating systems, software, infrastructure and procedures
• Providing and verifying Computer Operations documentation and checklists
• Participating in customer technical meetings
• Providing operations mentoring and support to customer's operations staff
• Interface with Services Project Managers, Account Managers and customer staff as appropriate during projects
• Providing support to QA and CAT phases of projects
• Performing specialist training as required
• Education in Computer Science (Technical high school or equivalent degree i.e. Bachelor)
• 2-3 years’ experience in operation services and a good track record of customer support experience
• Strong verbal and written communication skills.
• Capable of prioritizing tasks and managing constant changes as well as multiple different tasks
• Willingness to participate in the team's 24/7 hour on-call schedule
• Being flexible, a team player, taking initiatives and being stress resistant
• Being able to work with remote teams
• Knowledge of databases, system security and troubleshooting
• Good experience with Linux
• Working knowledge of IBM products – servers, DB2, middleware and monitoring applications
• Working knowledge of AWS environments
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.