Job Summary:

Describe the scope and general areas of responsibility including functional and geographic scope, budget responsibilities and development/impact on tools, systems, processes.  Also describe leadership responsibilities with an indication of size and type of team and any significant interfaces with other parts of the organization.

The role of the Privacy Compliance Supervisor is:

to support the Programme, Governance and Operations Manager in providing the logistical oversight and management of the Compliance Shared Service Centre (CSSC)provide global support to the business in the first stage completion of compliance assessments / processes across all RX Business Units for review by the Compliance, Procurement and Legal SMEs.assist with the review and approval of some privacy assessments.

This is with the objective to ensure Privacy and Data Protection compliance is simple and accessible for all, whilst ensuring RX’s interests are safeguarded through effective documentation, audits, and programmes.

Job Responsibilities:

To provide first line supervision of the Compliance Shared Service Centre (CSSC). This includes:

monitoring of the service in-line with agreed SLAs and quality of service outputsproduction of accurate service metrics weekly, monthly, and yearlyidentification of service and design risks, gaps and improvement opportunities, and the submission of proposed improvement plans (Process, OneTrust, and CSSC Request PortalFirst-line supervision of CSSC staff to include allocation of cases, workload, ensuring required cover, and escalation of personnel issues to the PGOM as neededinvestigating / handling internal stakeholder feedback and complaintsEscalation of case issues to GPO, Security, and Business Risk and Compliance as requiredensuring CSSC manual is continuously reviewed and updated in line with process alterations and/or special casesprovide and monitor training of all staff, ensuring progress in line with SLAs and training planswiftly identify and appropriately address all staff knowledge gaps and service delivery faultsunder direction of the RX PGOM, lead on further service design iterations

Act as the central liaison point for the business to provide all necessary information to ensure completeness and consistency of approach globally. This will include assisting areas of the business who are new to the process. 

Assist stakeholders with the competition of compliance, procurement and legal assessments and processes globally, which may include explaining detailed or complex requirements in an accessible way to those who are new to the processGather all relevant information relating to the activity / vendor / supplier, including, but not limited to, the purpose, personal data to be collected, how personal information will be used, and data flow diagrams etcEffectively liaise with the vendor / supplier to obtain the necessary information for the compliance teams to complete their assessmentsRaise information requests to be added to the assessment where explanations are not complete or require further explanation by the business or vendor / supplierKeep accurate, comprehensive notes on collated information using the online assessment portal (OneTrust) and the case management CSSC request portalRaise any concerns, queries, or issues for immediate attention to the appropriate BU Privacy Lead or the Global Privacy Office. This includes suggested service/ process improvementsEnsure working knowledge of the process, the commercial activities of the business and relevant law are kept up to date.Undertake review and approval of low-risk and predetermined types of Asset AssessmentUndertake review and approval of low-risk and predetermined types of Processing Activity Assessments which are Privacy Impact Assessment (PIA) levelUndertake review of low-risk and predetermined types of Processing Activity Assessments which are Data Protection Impact Assessment (DPIA) level ready for GDPM 2nd stage review, and CPO approvalAssist the RX Chief Privacy Officer in monitoring the compliance of the Company with data protection and privacy laws in APACParticipate in the conduct of Privacy Impact Assessments, audits, training and awareness campaigns relative to activities, processes and programs of RXTo undertake data analysis supporting any of the RX GPO processes or ad-hoc project/audit requirements; andAnything else are required by the RX CPO / PGOM

Qualifications:

Graduate of a Bachelor’s Degree related to Privacy, Risk Management, or Legal, or, equivalent career experiencePossess, or, have the willingness to develop a working knowledge of privacy laws, particularly the APAC, EU and AmericasHas experience in Privacy, Data Protection, Risk Management for 1-2 years.Familiar/ Base knowledge of Risk Management and PrivacyFamiliarity with Privacy Impact Assessments and other compliance processesHave excellent communication skills, able to explain complex or detailed compliance requirements in a clear and concise manner at all levels of the businessHave good analytical and presentation skillsWell organised and efficient, with the ability to multi-task and meet tight deadlinesAbility to work effectively and supportively within a global teamFluent in written and spoken English with the ability to articulate concisely complex subject matters verbally and in writing.Flexible on work schedule

Good to have:

Understanding of RX databases, platforms, systems, data flows and processes (where an internal hire)Experience working with OneTrustMultilingual- Especially fluency in German, French, Spanish, Chinese, Japanese or Portuguese will be highly desirable.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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