Your role & work environment

As a Data Protection & Privacy Customer Journey Expert at ING you will play a crucial role in enabling a safe and impactful data-driven culture at ING.

For this position you will join as a Data Protection & Privacy Customer Journey Expert the DBees Squad. Here you will be a member of an agile and multidisciplinary team of 9 professionals. The main mission of the team is to support marketing and analytical initiatives by providing data. In your role, you will ensure our data and processes are complying with data governance regulations & policies.

Your key responsibilities

Provide recommendations & support on implementing Data Governance best practices (Data governance frameworks including Data Quality, Data Classification, Data Retention and Data lineage) ;

Design, promote & educate on a safe & responsible usage of data amongst the data analysts & customer journey experts communities :

Active participation to sounding boards with compliance and legal teams

Organize training around data protection best practices;

Act as GDPR legitimate interest expert:

Communicate the agreement that were made on Exco level to data analysts and customer journey experts

Stimulate cases based on legitimate interest

Start and maintain an inventory of cases that are put live based on a consent/legitimate interest basis

Support complaints management ;

Promote & further develop the Privacy dashboard:

Make use of insights to get our customers familiarized with the privacy dashboard and Increase the level of email consent, GDPR & cookie consents

Follow-up and act on potential changes in the e-privacy regulations.

Act as Gatekeeper on the Data retention plan (Follow up and update with the squads on the tribe retention plan) ;

Performing and reviewing various Data Protection Impact Assessments ("DPIA") including advising on privacy by design and by default requirements;

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. And you have

Bachelor’s or Master’s degree in law, compliance or information technology with strong fields of expertise in data protection, privacy matters, new technologies laws and/or on data management, or new technologies including AI science and/or equivalent experience of 3 years

2 years relevant experience

Excellent communication skills and stakeholder management

Relevant experience with GDPR and cookies consent legislation

Relevant experience interacting with legal and compliance department

Relevant experience in project management

Experience in SQL is a plus

Excellent ownership on tasks assigned and demonstrate well established organizational, problem-solving and prioritization skills

Be able to influence and convince

English is a must

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

Personal growth & challenging work with endless opportunities to realize your ambitions

An informal, dynamic environment with innovative colleagues supporting your endeavors

A progressive and agile way of working, where new ideas are valued ahead of convention

Possibility to take a new challenge where you can develop your skills and knowledge  

Furthermore, within the Digital, Assisted and Customer Interactions tribe as a Data Protection & Privacy Customer Journey Expert, you can count on a range of opportunities to invest in your personal and professional growth with:

Ample opportunities to participate in courses and trainings within the data & analytical domain

Challenging, strategic and highly visible projects to support or take the lead in

An environment that stimulates continuous learning and improvement, and the possibility to experience over time multiple different aspects within data analytics.

We redefine banking. What about you?

We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!