Organization Description:

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. 

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. 

As the first line of defence for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.

Job Description

As part of International Consumer Bank (ICB) and Strategy & Growth Office (SGO) office controls team you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.  Our culture in ICB corporate control office is all about thinking outside the box, challenging the status quo and striving to be best-in-class. 

Job Summary:

We are seeking a seasoned senior Executive Director to lead firmwide programs for International Consumer Bank (ICB) and Strategy & Growth Office (SGO) office team and lead a team responsible for managing engagements with regulators across ICB and will collaborate with senior leaders of the Firm globally to provide strategic advice and handle regulatory examinations /engagements conducted by the FRB, FINRA, SEC, OCC,  PRA, FCC, ECB, BAfin and other banking regulators globally and help us design the bank of the future through his strong control & operational risk mindset. 

Reporting to the ICB Head of Firmwide Program controls, you will be responsible for the hands on delivery and implementation of Firm wide Programs within the International Consumer Business Globally and Chief Strategy & Growth Office initiatives.  You will be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to C-suite level executives. As a senior leader and manager you are empowered to add value and make an impact from day one. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions. Our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation. 

Job Responsibilities:

Firnwide Programs: Leading key Firmwide initiatives including but not limited to Third Party Outsourcing, Business Resiliency, Data Governance , Marketing & CX across International Consumer Bank Globally and for Firm’s Strategy & Growth Office (SGO). Constantly assessing the effectiveness of data governance relative to established programs, business processes, and the direction the firm is taking. Regulatory Engagements: Lead global regulatory interactions/relationships/exams with OCC, FED, PRA, FCA, BaFIN, ECB etc and subsequent Matter Requiring Actions (MRA) for International Consumer Bank Globally including but not limited to Outsourcing, resiliency and data Governance.  Control Evaluation Managing all Control activities including the control governance forum, control evaluation, regulatory interactions, process reviews, intelligent automation, as well as establishing a robust control environment and thereby building the bank of the future. Operational Risk Management: Partnering effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices and control programs, including control committees, risk mitigation, key risk indicators, control design, and performance evaluations. Intelligence Automation: Overseeing Design and implementation of controls for the future using Robotics Process automation tools like UiPath, Snowflakes, Alteryx, and Exceptor within the control function and design the controls of the future.  Control and Operational Risk Evaluation Framework: Overseeing and managing the Control and Operational Risk Evaluation (CORE) program. Focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. Policy and Standards compliance: Ensuring operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Managing a portfolio of key metrics to inform on the health of the operational risk and control environment. Training and Other Control Initiatives: Driving and managing projects and initiatives on risk and controls (e.g. awareness programs, risk expos, trainings, etc.). Contributing to the overall performance of the business by helping to identify, recruit, and retain top talent and financial advisors in the region. Controls Culture Carrier:  Provide operational risk guidance and analysis for new business/products/initiatives/M&A to business and to the controls team. Identify, assess, advise, and drive strategic solutions to increase efficiency and create a more resilient operating environment.  Ensure effectiveness of key controls and lead communications with regulatory and audit bodies, both internally and externally Oversee governance of business operational risks, escalating issues appropriately to line of business and Firmwide operating committees. Collaborate with senior business clients and partners across functional areas (e.g., Legal, Finance, Compliance, Risk) and geographies

 

Required Qualifications, Capabilities and Skills  

Minimum 10+ years of relevant experience and 7+ years of management-level experience at a large financial institution, regulator, consulting firm and/or retail banking. Experience of setting up a new retail/ digital bank a big plus Experience in, or working with, Controls/ Operational Risk Management at a large, complex banking organization Deep knowledge of and experience with regulators’ exam processes and regulatory matters A strong track record of managing relationships at a senior level Superior, proven management skills, including the ability to identify and develop new talent and to think and act strategically Industry Expert in Operational Risk Management & controls within Financial Services industry, with a  strong understanding of Operational Risk Management Regulatory Frameworks and their application.  Demonstrated experience across conducting Risk and Control Self-Assessment, Review and Management of Operational Risk Issues, experience with new product launches and/or product change.  Experience working and efficiently delivering in an information technology area / environment is a plus (e.g. IT Auditing, Programming Controls, Data Management and Governance etc). Superior communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing Ability to perform under pressure and to manage competing priorities under tight deadlines

 

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.  (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.