OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your impact

The Cloud Services team is at the core of delivering and operating our commercial products to our customers at OpenText. You will join a team of global database reliability engineers to design, automate, build, operate, and continuously improve the database services that back our customer-facing SaaS products. You will be responsible for operating a highly available design that includes security, scalability, monitoring, upgradeability, and data backup and recovery, across non-production and production environments. You will work in a fast-paced organization while quickly learning new skills and consistently creating ways to meet service-level agreements for our global cloud services.

The best person for this role is someone who has a collaborative spirit - in our world, it is not about being a hero and having all the answers, it is about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others, and turn chaos into order. This role would be a great fit for someone with creative and innovative critical thinking skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

 

What The Role Offers

Designing, automating, building, maintaining, and continuously improving multiple database services including PostgreSQL, SQL Server, and Oracle.Performing routine database maintenance tasks such as backups, restores, and upgradesMaintaining high availability and disaster recovery configurations to ensure database system recoverabilityDeveloping and maintaining scripts, playbooks, and modules for automating routine tasks using tools like Terraform or AnsibleImplementing and maintaining monitoring configurations to track database health, performance, and utilization.Migrating VM-based deployments to containerized solutions or managed services in AWS, GCP, or AzureWorking closely with development and application support teams to design, build, deploy, support, and monitor new and existing deployments, including gathering requirements and documenting the solutionIdentifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetryContributing to capacity planning and management processesSupporting the migration of legacy deployments to modernized design patternsSupporting and responding to service requests that satisfy our OLAsSupporting incident resolution process for backing services that we are responsible forInteracting with third-party provider(s) who provide additional expertise and a layer of escalation support for our servicesBuilding and maintaining repeatable technology design patternsCreating and updating documentation such as operational procedures, change execution plans, and incident write-upsProviding on-call support and working off-hours as needed to ensure database reliability and availabilityPeriodically weekly rotating shifts are necessary to ensure coverage during weekends.

 

What You Need To Succeed

Bachelor’s Degree in Computer Science, Information Technology, or a related fieldRelevant experience as a database administrator focused on PostgreSQL and some experience with MS SQL ServerRelevant experience working on large-scale enterprise systems and working within the Linux operating systemExperience in a DBRE or Site Reliability Engineering (SRE) role is highly desirableExtensive experience with PostgreSQL databases, including installation, configuration, and upgrading.Experience with database performance tuning and optimization for both PostgreSQL and MS SQL ServerKnowledge of high availability, disaster recovery, and replication techniques (e.g., streaming replication, logical replication, etc.)Experience with database monitoring tools and techniques (e.g., pgAdmin, Prometheus, Grafana, Spotlight, SQL Server Profiler, etc.)Intermediate knowledge of private and public cloud infrastructure platforms (VMware/AWS/GCP)Firsthand experience with the configuration of monitoring an alerting tool such as Zabbix, Everbridge, Pager Duty, Prometheus, and/or GrafanaExperience with automation or CI/CD tools, such as Terraform, Ansible, and/or GitLabAbility to work collaboratively with cross-functional teams, including developers, system administrators, professional services, and customer support

 

Additional Value-Added Qualifications

Administrative experience with MS SQL and/or Oracle databases in an enterprise environment is a plusFamiliarity with cloud platforms (AWS, Azure, GCP) and their database offerings (e.g., Amazon RDS, Azure Database for PostgreSQL) is a plusExperience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plusAwareness an insight into industry trends (technology, methods, and tooling)Experience with Run Deck or Ansible Tower

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.