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Summary

The mission of Enterprise Cloud Services (ECS) Delivery organization is to fully utilize the value of SAP’s integrated portfolio, while managing cloud operations and customer support (including SAP and partner-led engagements). We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures. With a clear priority to drive the architecture and provision of a clean core, CS&D enables customers to adopt SAP’s innovation tailored to their specific business processes and data.

The SWAT team will focus on de-escalation or escalation avoidance for ECS customers with the focus on “Go Green” plans. SWAT team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de-escalation.

The Role

To increase our delivery strength in the region, ECS delivery organization is looking for technical professionals to be part of the SWAT team who are expert in SAP HANA DB with prior experience of customer facing.

In this role you are expected to drive critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore and additional assistance with Database topics. You will be responsible to drive continuous improvement to increase operation, availability, and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. We are looking for SAP Techno-Functional Specialist with SAP HANA DB expertise for the ECS Regional Delivery APJ team who will report to the Regional Delivery Head. Global thinking and a strong customer focus are essential. Lead the team of experts during critical situations or customer escalation. Customer is at the centre of our daily workload management, and we structure this workload in Operational, Tactical, and Strategic towers. Hence, as a core team member, you work closely with a customer-facing team. You will have opportunity to work in the Continuous Improvement and strategic initiatives and address customer pain points.

Expectations and Tasks

Drive continuous improvement in ECS architecture, ECS delivery and tools enhancement. Strong analytical and systematic problem-solving skills, including impact assessment. Experience in project management & Process definition. Escalation handling & de-escalation of situation will be major part of job. To work with leadership team to agree on strategic priorities, setup improvement projects and work with teams to enhance process efficiency, elevate quality standards, and accelerate operations. Regional SWAT team will engage with Delivery team, CDM and TSM to de-escalate a customer situation. Ready to learn other SAP product administrations like cloud connector, S4HANA etc. Inter-department collaboration on various topics.

Skills and Competencies

Knowledge of SQL and relational database concepts. Proficient knowledge and administration experience in SAP HANA. Experience of working in large landscape/environment where multiple database flavors are running. Experience on SAP Tools like SolMan, FRUN, LAMA is preferrable. Experience on managing critical SAP HANA Databases is a must. Cloud Technologies: Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud). Capacity Management: Skilled in monitoring and optimizing resource allocation. Performance Tuning: Proficient in identifying and resolving system performance issues. Hands-on experience on DB lifecycle management topics and pacemaker cluster. Knowledge on DevOps tools (Terraform, Ansible, Jenkins) is an added advantage. Should be capable of Owning, Leading and coordinate operational tasks, customer escalations, process improvements. Minimum of 3 years of experience as an SAP BASIS Administrator is an added advantage. Proven experience with SAP ECC and/or SAP S/4HANA environments is a plus. Proven experience with SAP Solution Manager and/or SAP FRUN environments.

Education and Qualifications

Overall exp 8-10 yrs Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management. Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)

 

Location - Bangalore, India

Expected Travel - 10%

#SAPECSCareers

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410883  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.