At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.
Responsible for assisting the Donation Center Manager in the daily operation of assigned donation centers while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods in our donation centers, and works with the Donation Center Manager to ensure staff is properly trained and performing effectively. Responsible for opening and closing the donation center in the absence of a donation center attendant.
Job Duties:
Supervises the processing of donations in a timely and accurate manner while following the production system.
Fosters teamwork among donation center attendants to accomplish goals.
Coaches, trains and develops donation center attendants
Responsible for the daily and weekly scheduling of staff
Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary.
Reports disciplinary actions to the Donation Center Manager for resolution in conjunction with the Human Resources department.
Responsible for several overall operation, including maintaining daily and weekly reporting of donors and overall donor satisfaction
Responsible for donation center goals and budgeted expenses.
Ensures the accuracy of reporting all donors
Organizes work through the donation center attendant and floater in a manner that facilitates effective customer service and a profitable operation.
Ensures the store’s appearance is properly maintained.
Ensures compliance with all Goodwill policy and procedures, especially in the areas of safety, customer service and overall donation center operation.
Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment.
Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner.
Ensures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill’s mission.
Completes various administrative duties, including:
Communicates transportation needs and concerns with the DC Manager.
Opens and closes donation centers in a timely and thorough manner.
Reports Facilities issues and problems that need attention.
Additional Duties:
Maintain well organized and clean production area.
Facilitate the (un)loading of product from/to company trucks.
Trains employees regarding the processing, sorting, hanging and organization of donated goods.
Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.
May remove donations from donor’s vehicle.
Breaks down donation in to appropriate bins of like merchandise.
Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards.
Other duties as assigned, including travel to other stores on an as-needed basis.
Does the position require customary supervision and management of at least 2 or more full-time employees? ☒ Yes ☐ No
Enter the number of direct reports and their position titles: 5 to 20, Sales Associate(s), and Key Holder(s)
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.