**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve ambitious problems. American Express offers a range of opportunities to work with the newest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex. **How will you make an impact in this role?** Responsible performing advanced-level operations, maintenance, solving and performance testing, including “base building” and data processing specific components and systems, in associated data center infrastructure field. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action. Reports to DCI Manager and or takes direction from Senior DCI Technician. + Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability + Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability + Complete frequency based infrastructure maintenance tasks + Build detailed maintenance and fixing procedures + Apply expertise and experience to analyze various data center component and system configurations to optimize performance + Examine failures for trends and contributing factors, developing and/or performing corrective actions independently + Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions + Respond to Service Requests (SR) and Incident Management Reports (IMR) + Install equipment and terminate cables while working in proximity to hazardous electrical voltages + Install, terminate and attach network cables without interrupting adjacent business-critical connections + Raise data center availability risks to DCI leadership + Supports leaders in designing and implementing policy, standards and procedures + Cross-train and/or mentor technicians /peers in relevant skills to support succession planning + Lead in-house and vendor resources and supervise and lead workflow queues **Minimum Qualifications** + High School or equivalent experience + Experience in a data center environment **Preferred Qualifications** + Certification - Equipment Manufacturers Factory or site-specific training + Experience in the associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks, BICSI Installer 1 certification + Sophisticated knowledge of EIA/TIA cabling standards and quality practices and able to accurately perform cable testing/ certification + Advanced knowledge of infrastructure or data processing based systems and equipment, with proven analytical, problem solving and decision making skills + General solid understanding of Microsoft Office Suite desktop application + System/Platform Domain Knowledge **Qualifications** Salary Range: $30.93 to $46.40 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Technology **Primary Location:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 25001110