Job Title

Deal Desk Specialist

Job Description Summary

The Deal Desk Specialist will support brokers, Market Operations, and the Deal Desk organization by executing deal management activities and coordinating the resolution of deal-related issues. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are provided by executing processes according to prescribed procedures and collaborating effectively with internal business partners.

Job Description

Essential Job Duties

Execute and close requests of varying levels of complexity via review of documentation, entry of key data into enterprise systems, and resolve write-off or missing payment informationEnsure efficient execution of deals through adherence to standardized, best practice procedures and proactively anticipate the needs of the brokerCollaborate with local market teams to effectively coordinate and manage deal closingsReview deals for accurate property, customer, and pricing terms to ensure the data included in contracts aligns to Cushman & Wakefield's internal compliance and system requirementsConduct commission calculations based on transaction documentation and contractsCoordinate with local market support and other internal support groups to coordinate and track trust deposit activities, complete write-offs, set-up and maintain master data management, and missing payment activities in a timely mannerContribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentationCollaborate and align with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experiencePerforms other related duties as required or requested

Competencies:

Proven track record of completing tasks according to SLAs or in accordance to a set of quality standardsDemonstrated ability to independently execute tasks and resolve conflicts as they ariseExcellent organization and time management skills with the ability to manage multiple tasks simultaneouslyStrong communication (written, oral) and customer service skillsTeam-player capable of building strong working relationships with peers and internal business partnersKnowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management softwareKnowledge of Commercial Real Estate industry a plusBilingual (French/English) a plus – Fluent in both French and English, capable of switching seamlessly between languages in both written and verbal form.

The compensation for the position is: $55,250.00 - $65,000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”