**Job Title** Dealer Support Manager **Job Category** Sales **Job Description** **_What starts with YOU, moves the world!_** Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Dealer Support Manager - Field Based** . _*Please note, this is a field-based position and requires more than 50% travel at times._ **What you will do:** + **Elevate Dealer Satisfaction:** Maintain high dealer satisfaction scores by addressing their needs promptly and effectively. + **Promote Continuous Improvement:** Use feedback from dealers to identify opportunities for improvement in processes, product offerings, and service delivery. + **Achieve Sales Objectives:** Support dealers in meeting or exceeding their sales goals, contributing to overall market share growth. + **Resolve Issues Efficiently:** Ensure a high first-contact resolution rate while minimizing escalations by proactively addressing dealer concerns. + **Streamline Support Processes:** Improve operational efficiency through enhanced workflows and feedback loops to reduce costs and improve dealer experiences. + **Monitor and Report Trends:** Track and analyze dealer issues to identify patterns, work with stakeholders to address potential problems, and prevent customer churn. + **Enhance Offerings:** Collaborate with dealers to refine and improve product and service offerings based on actionable feedback. **Who you are:** + **Customer-Centric:** You thrive on delivering exceptional service and fostering strong relationships. + **Collaborative Leader:** You excel in working with cross-functional teams and engaging with all levels of an organization. + **Problem Solver:** You have a knack for analyzing complex challenges and implementing effective solutions. + **Detail-Oriented Organizer:** You stay on top of trends, track issues, and proactively address dealer needs. + **Results-Oriented Professional:** You are driven to achieve sales targets and contribute to company growth. **What you will need:** + Bachelor’s Degree Required + 7+ years of customer service and operational experience or relevant business experience **Skills, Experience & Abilities** + **Technical Proficiency:** Working knowledge of Salesforce, including Case Management, and familiarity with reporting tools like Power BI. + **Industry Expertise:** Understanding of the lift truck industry, truck applications, dealer operations, and sales and service management. + **Communication Skills:** Excellent verbal, written, and interpersonal skills to effectively engage with stakeholders. + **Analytical Skills:** Strong problem-solving capabilities to identify root causes and recommend actionable solutions. + **Collaboration:** Proven ability to work collaboratively across departments and levels within the organization. **Who we are:** Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. **What we offer:** _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-ARD \#LI-HYBRID or REMOTE **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** 50-75% **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** Yes **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**