Location(s): Calgary, Alberta
Job Schedule: Full-time, Hybrid
Visa Sponsorship: Not Available

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation.

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Dealer Technical Support Manager to join our Western Region team in Calgary, Alberta.

The responsibilities of this position will be playing a pivotal role in providing onsite technical support to

dealer technicians and elevating overall fixed right first time customer satisfaction. This opportunity is

designed for individuals passionate about the automotive industry, offering a chance to contribute

significantly to brand value and sustainable growth.

A Day in the Life:   
 

Resolve intricate vehicle repairs that dealer technicians are unable to diagnose and repair, focusing on enhancing the company's value proposition by reducing warranty costs and elevating fixed right first time customer satisfaction.

Instruct dealer technicians in proper diagnostic and repair procedures, promoting efficient and effective resolution of technical issues.

Acts as primary interface with national consumer affairs in relation to customer technical inquiries, Better Business Bureau (BBB) arbitration, and CAMVAP cases.

Collaborate with engineering and TECH LINE staff to identify, report, and resolve technical issues, ensuring a customer-centric approach in decision-making.

Conduct detailed investigations and prepare Incident Investigation Reports for potential legal and product liability incidents, including automobile collisions and fire incidents.

Evaluate customer buyback vehicles for resale or donation, overseeing final repairs and coordinating the disposition of vehicles, and act as the company's representative and expert witness for arbitration and product liability litigation, striving for equitable resolutions and contributing to brand image.

Review and evaluate dealership service department processes, identifying areas of improvement to enhance fixed right first time customer satisfaction and brand value. Also providing technical expertise and support for media and press events, showcasing our commitment to innovation and quality in the auto industry.

Interface with Dealer service personnel (General Manager, Service Manager, Shop Foreman, Service Writer, Technician, etc.) and other internal Nissan Canada departments (Product Engineers, Quality Assurance, Recall Compliance, Warranty Department, Service Publication Team, etc.)

Manage the flow of technical information to and from regions and dealers through facilitation of regular regional product committee meetings.

As necessary, performs other related duties of which the above are representative.

Who We’re Looking for:      

Associate degree in automotive-related programs such as, but not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management and Mechanical Engineering or combination of equivalent education and five to ten years of automotive technical experience in service operations.

Thorough knowledge of automobile service/hands-on diagnostic and repair experience, and strong general knowledge of dealership service operations.

Experience or firm understanding of the Vehicle Service Repair process and a proven customer service ethic, and the ability to handle multiple inquiries/support requests with tight deadlines, utilizing superior technical, verbal, written communication, and analytical skills.

Proficiency in PC (Microsoft Office) and complex software programs, with expertise in specialty technical automotive diagnostic software programs, ECM/TCM reprogramming, data acquisition, vibration Analyzers etc.

Proficient in operating vehicles with Manual, CVT, and Automatic transmissions, along with advanced vehicle test/service equipment.

Solid communication skills for dealing with complex and potentially sensitive issues, including mediation and litigations, and strong presentation and facilitation skills for technical meetings.

Bilingualism (French/English) is an asset.

Must be Eligible to work in Canada, as NCI does not provide any sponsorships.

What You’ll Look Forward to as Dealer Technical Support Manager at Nissan Canada:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

Be where you need to be: Feel empowered at work with our "Be where you need to be" approach to work based on your role. This offers a realistic, modern approach to work based on the expectation for the position.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company's way of doing things, with the values underpinning how we can work together to achieve success. 

Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.