Work with Ford regional staff and our dealers to establish dealership warranty labor and part markup rates in compliance with Ford policies and various state laws.  The primary tool for this is the Ford Warranty Retail Reimbursement Platform which is a system that allows dealers to input data and documents to request labor rate and parts markup rate increases.  The system enables electronic processing of those requests and supports messaging between the dealer, Ford Field Operations and the Ford Service Performance Manager. 

Once submitted, the Dealer Warranty Reimbursement Analysts review dealer requests for accuracy and compliance. The Dealer Warranty Reimbursement Analysts then guide the requests through the subsequent processing steps, and once all approvals and conversations are completed, implements or assists implementation in the various Ford systems for warranty claim payment.

In support of the establishment of labor and parts markup rates, the Dealer Warranty Reimbursement Analyst needs to interface with the various Ford teams in OGC, Field Operations, Warranty Administration, and Warranty Finance.

Required Skills and Experience

Experience reviewing dealer repair orders (ROs) - knowledge of labor standard times (Labor Operation Codes), common labor repair processes, and warranty claiming operations Strong English communications skills for communicating with dealers and composing formal written letters Strong Microsoft Excel skills and experience working with database output reports (for working with data for various analytical requests) Strong workload management skills to balance multiple dealer requests with tight deadlines

 

Preferred Skills and Experience

Basic working knowledge of U.S. state law requirements for evaluating dealer warranty labor rate and warranty parts markup requests Experience working with Ford business applications such as OWS and GOLDD

Major Responsibilities

Review and check dealer warranty rate submissions for errors - review calculations and contents (what should be included/excluded as defined by state laws) Write e-mails and letters to notify them of labor and part markup request approvals and denials Respond to Day-to-Day questions and inquiries from Dealers Manage, track, and update the various dealership warranty programs that require enrollments (legal agreements): IRO - Index Rate Option (annual labor rate increase agreements) Create and implement the monthly ELMS (Electronic Memo System) credit memos to pay dealers directly into their parts statements for states that have legal reimbursement requirements that are beyond the capabilities of our OWS system (Maine).  Special processing of labor rate requests for some Wisconsin dealers who request rate increases using their unique statutory procedure.  Requires knowledge of labor standard times (Labor Op Codes), and warranty labor claiming operations. Work with local team and OGC to respond to dealer disagreements and legal challenges regarding state statute interpretation and allowable content and/or dealer eligibility for labor or parts markup.