Overview In this role, you will be responsible for monitoring, maintaining, and testing Physical Access Control, CCTV, PSIM, and Integrated Electronic Systems. This position is maintained at a single work location in the Augusta, GA area. Candidates must be flexible in schedule, neat in appearance, and able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role. Responsibilities + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and recommend improvements. + Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed. + Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system support personnel as needed. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective actions. + Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks. + Organize and prepare detailed documentation of system performance, including service request records, and analysis. + Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates. + Implementation of Server and Workstation patching and STIG remediation + Perform all duties with minimal direct supervision. Qualifications + Please note that in pursuant to a government contract, this specific position requires U.S. Citizenship and an active TS/SCI + Education: Computer Science, Engineering Degree or a Related Technical Discipline + Bachelor's Degree and 0-2 Years of progressive experience or + Associate degree and 4-6 Years of progressive experience or + HS Diploma or Equivalent and 6-8 Years of progressive experience + Requires system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, and implementing new workstations, and system extensions. + Requires 2 + years of experience programming/administrating Physical Access Control Systems. + Requires previous experience in effectively managing teams of 2 -10 employees. + Requires an understanding of Windows patching and vulnerability remediation. + Requires advanced knowledge of Windows active directory hierarchy and implementation. + Requires basic knowledge of large-scale networking, VLANS, and routing. + Requires reliable attendance at customer site during work hours required by customer. + Requires the ability to work flexible shifts that include nights, weekends and holidays as needed. + Requires minimal travel. + Requires a minimum of Security + Certification, CASP, or CISSP certification preferred. + Strong oral, written, and presentation skills. + Demonstrated background working with multidisciplinary teams. + Demonstrated time management and organization skills to meet deadlines and quality objectives. + Strong MS Excel, Word, and PowerPoint skills. **Desired / Advantageous Qualifications:** + Certification\Experience in CCure 9000 Access Control System. + Certification\Experience in AMAG Access Control System. + Certification\Experience in BOSCH BVMS. + Microsoft SQL Server Query writing and management experience. + Experience troubleshooting and maintaining Microsoft Server (2012,2016). + Install and load system operating software. + Experience programming/administrating Access Control Systems of any type. + Experience with installation, troubleshooting, and testing of security electronics equipment. **Abilities:** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person.