More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As a Debit Card Operations Specialist you will provide function-specific, day-to-day client and operational support for the Debit Card Department.In this role you will have the opportunity to:Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service.Responsible for answering incoming customer and branch inquiries. Perform account maintenance including but not limited to: new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, fraud dispute in-take, and custom card orders.Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients. Responsible for fraud notification and alerts: properly administer our fraud strategies and policies. Adhere to corporate and federal regulations related to Reg E disputes and fraud case management. Handle Client disputes and fraud claims. Identify emerging fraud trends and escalating as appropriate.Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes.Identify areas that need improvements and make recommendations for enhancement.Responsible for complying with policies, procedures, security requirements, and government regulations.Perform any other duties or responsibilities as may be assigned by your manager.Education & CertificationsH.S. Diploma: General Education required (an equivalent combination of education and experience may be considered) Experience0 to 2 years of credit cards, retail banking, call center experience required Knowledge, Skills and AbilitiesKnowledge of retail product philosophy, policy, procedures, documentation, and systems. Knowledge of credit card products and services. Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required. Possess effective selling, cross selling and referral skills. Possess strong mathematical, problem solving, and negotiation skills. Ability to analyze client related financial information. Compensation and BenefitsTargeted starting salary range is based on location and experience : $18.00-$26.00Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and lifePaid vacation time, sick time and 11 company paid holidays401k (with up to 4% match and no vesting period)Tuition reimbursement up to $5,250 annuallyGet more information at: Please take time to review before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.