Summary: Provides excellent service to all hotel guests. Assigns guest rooms, checks guests in and out of the hotel and manages a cash drawer.

Essential Functions:

Register guests and ensure all necessary details are obtained. Assigns guests rooms in accordance with current policies and procedures Manages cash flow in assigned bank and performs account postings Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk’s daily operations Processes guest accounts upon check-out in an efficient and accurate manner Provides excellent guest service and handles all special requests and complaints until guest is completely satisfied Assists other departments with requirements they may have pertinent to hotel guests Performs other duties as assigned