Summary: Responsible for cleaning and preparing assigned rooms and suites for hotel guests. Responsible for handling guests requests or complaints quickly and courteously.

Essential Functions: Completes room status reports and follows procedures for entering the room, recording the status of the room and leaving the room Strips and remakes beds, cleans furniture, vacuums and sweeps carpets in guest rooms, replaces amenities and cleans bathrooms according to department guidelines. Replaces all items that are moved, missing or damaged and reports damaged, broken or missing furniture, equipment, and maintenance issues immediately to supervisors. Handle biohazard spills in accordance with company procedures as well as OSHA guidelines. Respond quickly and courteously to all guest requests and complaints. Performs other duties as assigned.