Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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The Dedicated Account Representative (DAR) at Amex GBT Ovation will support a dedicated law 100 firm (external client contacts and internal stakeholders including client solutions and traveler care). This position will provide responsive high-touch service to the primary travel contacts as well as travelers. This role will divide time between serving as the primary point of contact to the key client stakeholders and providing traveler care alongside the dedicated team of travel consultants.

The selected candidate will be remote (virtual, work from home) in a client-facing role providing a proactive approach to managing daily client requests with a white glove mindset.

Key Responsibilities:

Act as the client’s primary point of contact for Sabre related inquiries including historical pricing and PNR invoicing and HR feed supportMange third-party billing and secure hotel folios to forward to client for reconciliationManagement and oversight of unused tickets and applicable client reporting for all travel programs and specialty groups; management and oversite of group booking process in collaboration with our customerTesting to ensure accuracy in GDS and online booking tool (contracts for air, hotel, and car pricing) Debit memo research and resolutionManage the loading and upkeeping of PRDS requests. Ensure air and hotel rates are loaded and accessible to all markets. Identify rate loading discrepancies to the appropriate representatives to ensure resolution.

Key Qualifications:

Minimum 5-years’ experience in the corporate travel industryIntermediate experience with Sabre, scripts, back office, and mid office processesAbility to work and negotiate with internal clients and airline partners while anticipating needs, evaluating issues, determining root causes and addressing promptlyComfort with Microsoft Office tools including ExcelExperience in a client-facing roleAbility to manage multiple priorities and special projects with stellar time management skills within a team environment

     

Location

New York, United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs.  An eligible employee can only participate in one of these plans during an eligible period.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!