The Team You'll Be Part Of

Come create the technology that helps the world act together. 

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. 

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Deepfield is a Nokia-owned company that builds the analytic and security solutions that monitor and defend over 90% of internet backbone networks. We produce cutting-edge research at the intersection of data science, visualization, and network analytics, and we create, deploy, and maintain the largest global network analytics platform. Join us and help us advance state-of-the-art network intelligence. 

Your Knowledge & Experience
 

Proficiency with advanced configuration and management of Service Provider networks Proficiency with Routing & Switching, Security, Collaboration and Data Center DDoS traffic patterns  Packet Inspection  Experience with NetFlow/SFlow/IPFIX  TCP/IP networking (ISIS OSPF BGP SNMP DNS) Scripting experience Using Linux/UNIX operating systems at a user or admin level  Basic understanding of Git repositories Scripting experience with Python  Understanding of how distributed compute cluster functions Working within a ticket tracking system (Salesforce, JIRA, a plus) Cloud hosting experience (such as Amazon Web Services) Familiarity with big data technologies (such as Hadoop) Experience with virtual platforms (such as VMware, Hyper-V, etc.) Understanding of configuration management (such as SaltStack, Puppet) Building strong relationships with customers  Listening and communication: strong written and oral communication skills are essential Being a self-starter, pro-active in identifying customer issues and driving to resolution  Thriving in a fast-paced, quickly evolving, tech start-up environment  Contributing remotely to a collaborative, dynamic, and diverse team  Excellent verbal and written communication skills

What You Will Learn And Contribute To 

We are hiring an experienced (minimum 5+ years) Post Sales Engineer who has worked with Service Provider accounts such as ISPs, MSOs, Telcos, and/or Mobile with a focus on network security. You will provide technical assistance related to IP traffic management, network analytics, DDoS threat and mitigation, customer training on Deepfield Product suite when appropriate, and advocate for the client experience. 

The ability for the post sales engineer to go deep into technical questions, as well as having solid presentation skills are a must. Having and understanding of ISP traffic patterns and challenges is also appropriate. 

What You’ll Do

Provide use case driven support to customers using all Deepfield Applications (Cloud Intelligence, Subscriber Intelligence, Operational Intelligence, Defender DDoS) Deliver IP traffic management and network analytics solutions to customers DDoS detection and mitigation solutions to customers Analyze client and global internet traffic patterns, reporting on lessons learned and fundamentals  Provide customer demonstrations and technical walkthroughs  Train customers on the Nokia Deepfield products in both formal and informal situations  Develop and strengthen relationships with existing customer accounts  Liaison between the client(s) and Nokia-Deepfield BU to display and evolve product value Partner with Deepfield Technical Operations Engineers for customer upgrades and deployments Partner with Deepfield Security Operations Engineers for resolution to customer’s attack events Deployment and maintenance of Deepfield solutions, on-premises, and in-cloud Customer advocacy – customer engagement lead, assisting customers to help them maximize usage of the solution, responsible for identifying customer requirements and ensuring customer satisfaction with the Deepfield solution Providing professional services to assist with solution customization and integration into their environments  Work closely with R&D to manage escalation of customer issues that require development team engagement and support Assist with writing and updating technical documentation  Travel to attend technical trade shows, training, and customer meetings as required Flexibility in client meetings to allow for changing remote work requirements  Work alongside industry leading team members