Summary:

The Manager, Default Change Controls is responsible for the management of processes related to service transfers (inbound and outbound) for all Default, pre-transfer/day of transfer/post-transfer tasks associated with onboarding and staging of acquired loans, scrub of all data associated with inbound and outbound transfers (bankruptcy, foreclosure, preservation, claims), coordination of all transfer activity and task completion with the Servicing Transfer Department, post-transfer reconciliation, service release data processing, report analytics and development with Corporate Analytics Department, project/change management oversight and completion, technical writing, audit review/responses, Sharepoint administration, Sagent code cross and script testing for Default. The Manager works collaboratively with various Servicing businesses to achieve required performance results, minimize risk, and adhere to procedures, guidelines and SLAs.  

Essential Job Duties and Responsibilities:

Management of all inbound and outbound service transfer processing for Default to include, but not limited to:  bankruptcy, foreclosure, preservation/damaged properties, claims, litigation, with some loss mitigation  and restricted escrow responsibilities.Management of vendors supporting the service transfer processes to ensure timely completion of tasks as assigned.  Identification of ways vendors can effectively support Freedom within transfer processes to minimize cost and reduce risks.Development of reporting and analytics to support all servicer transfer processes and exception identification to allow for effective review of loan populations onboarding or releasingCollaboration with Servicing Transfer and/or Capital Markets teams to outline challenges, loan exceptions/exclusions as needed to affect positive outcome to Freedom with minimal riskCorporate advance review and reconciliation oversight, as needed, on incoming portfolios with extra focus on bankruptcy loans to ensure accurate setup during stagingReview of audit findings to develop effective rebuttal or agreement responses for internal, external, investor/insurer audits.  Includes development of action plans with businesses for items that result in an "agree" response.Review of legal and regulatory updates to effectively discuss with impacted businesses the changes required to processes.  Liaison with Compliance Department on such items until full close out completed.Management of team of individuals managing projects for Default and monthly reporting to VP Default Business Controls outlining progress to deadlines and goals identifiedLiaison with Corporate Analytics and Default businesses for the purpose of report and dashboard development, technical solutions to assist Default teams with management and oversight of processes.As needed, oversight and support for quarterly code cross initiatives, script testing, system enhancement submission and trackingWork collaboratively across all departments of Default to help improve the execution of projects managed; establish partnerships required to effectively executeManagement of default letter updates; cost analysis to identify ways to reduce costs/frequency of letters being sentDevelopment and maintenance of department SharePoint sitesMaintenance of policies and procedures usedEstablishment of SLAs, performance reporting and staff scorecardsConduct staff training and coaching; conduct regular team meetingsComply with all company policies and procedures.Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of the life of a loan through the default mortgage process, preferably in foreclosure or bankruptcyKnowledge of service transfer processing and requirements to ensure compliance to CFPB and other applicable regulationsAbility to review legal/regulatory updates and/or investor/insurer guidelines to understand change needed for complianceAbility to communicate with leaders at all levels across the organization and hold them accountable to deadlinesEffective time management & organizational skills, proven experience providing highest level of customer service to internal & external clients

Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University preferred and 5 to 8 years of experience or equivalent combination of education and experience required8 years of experience preferredExperience in managing tasks associated with service transfers (inbound and outbound)Experience understanding legal updates/compliance requirementsPrior experience in the mortgage industry2 to 4 years of supervisory experience

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.