Sinch is looking for a Deliverability Operations Specialist to join our growing team. This role is crucial to ensuring our customers are happy and have the best delivery possible on the Mailgun and Mailjet email platforms! As a member of this team, you will be responsible for auditing and resolving reputation issues along with being an advocate for email practices to teammates and customers. What else does a Deliverability Operations Specialist do? Responsibilities + Measure and improve the reputation of our sending infrastructure to ensure delivery rates are always within an acceptable range + Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors + Analyze Delivery Status Notification (DSN) messages to optimize our bounce classification system + Assist Deliverability Engineers in reviewing and managing our IP inventory + Use the data from billions of SMTP connections to identify connection and throughput limits and propose modifications + Collaborate with our Deliverability Services teams with the onboarding and ongoing support of their clients + Work closely with our Reputation Engineering team to propose and build improvements to our platform + Participate in the email community and represent Sinch Email at industry events such as M3AAWG, and contributing to building a network in the industry Requirements + Minimum of 2 years' experience in an email deliverability role + Strong familiarity with end-to-end delivery (IP addresses, DNS, SMTP, authentication, etc.) + Knowledge of ISP/domain-specific delivery policies, deliverability, best practices, and anti-spam laws like CAN-SPAM and CASL + High capacity for making swift prioritizations and actions as needed to support both our internal teams and our customers + Proficiency with data analytics tools (familiarity with Kibana or similar is a plus!), including using the data to analyze, report, and make delivery related decisions + You are proactive and self-motivated to identify and tackle problems; you are comfortable with a high degree of responsibility and autonomy + Ability to work with a physically distributed team and work a flexible schedule to cover shifts + Outstanding verbal and written communications skills + Committed to learning and expanding professional and technical knowledge, and sharing this knowledge Benefits + STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. + CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. + SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. + TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. + PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. + WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. + MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $68,000 - 85,600. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 20th 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.