The function is the initial customer contact for our Human Resources Outsourcing (HRO) clients/employees/customers.  This role communicates with client/employee/customers via ticket/cases, emails, chats and calls, for the purpose of navigating employees on Workday and HR policies.

•  Interact with clients/employees/customers in a courteous, friendly and professional manner using Strada’s HR policies, procedures and/or practices
•  Listen attentively to clients/employees/customers’ need/concern and demonstrate empathy
•  Prepare and provide accurate resolution within the provided timeline to the client/employee/customer via the ticketing system
•  Handles and tracks incoming ticket/cases, emails, chats and calls
•  Interacts with other departments and clients by e-mail
•  Escalates requests to appropriate teams
•  Builds up and maintains a relationship of confidence and mutual respect with clients
•  Provides navigation on HR questions (policies, procedures, etc.)
•  Provides navigation on HR system questions (Workday, HR portal, etc.)
•  Maintains FAQ list
•  Communicate effectively with individuals/team to ensure high quality and timely expedition of requests.
•  Contribute ideas on ways to resolve problems to better serve the clients/employees/customers and improve productivity
•  Participate in activities designed to improve customer satisfaction and business performance.
•  Maintain a broad knowledge of Strada’s HR services (HR Administration, Talent Administration, Benefits Admnistration etc.)

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.