Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

DELIVERY, SUPERVISOR

The Delivery, Supervisor provides service to customers both internally and externally by adhering to defined service level agreements and statutory requirements. The role is essential in ensuring that payroll will run smoothly as the agent is responsible on a day-to-day operation specifically relating to SLA and client requirements / needs.

MAIN RESPONSIBILITIES

Regularly interacts with client on routine planning and execution of production activities.

Workload management

Team management – making sure to increase the quality of the team through good recruitment, training and development and through effective coaching and feedback.

Analyze inputs from QCs and CSAT surveys and take appropriate actions to ensure quality.

Ensure the different scorecards and dashboards are used effectively during huddles and reviews and actions are derived from them resulting in improved quality of delivery

POSITION REQUIREMENTS
Payroll Administration

Provides expertise on HR and/or payroll processes, practices, and associated legislation.

Understanding of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, accounting, benefits, and other key areas that integrate with payroll.

Perform complex analysis of payroll issues that may impact a single employee or groups of employees to determine root cause and identify sustainable solutions

Assess and resolve payroll impacts from benefit payroll deductions

Utilize advanced knowledge of the end-to-end payroll cycle

Knowledgeable about Philippines Payroll system

Data Analysis & Resolution

Analyzes data and uses this to identify and initiate appropriate solutions at a team or center level.

Engages internal stakeholders in the analysis and development of solutions.

Seeks additional information when gaps or variances in data are found.

Prioritization Skills

Sets and clearly communicates priorities.

Determines resource requirements and manages the schedule and deliverables of the team.

Identifies and mitigates any risks to service delivery.

Required Education and Experience

BA/BS (preferably in accounting) or equivalent combination of education & experience.

Excellent customer service skills

Excellent communications skills – both verbal and written

Effective negotiation skills

Intermediate to advanced Excel, PowerPoint, and Word skills. Access Skills a plus

More than four (4) years of professional experience administering payroll in the US

Knowledge and prior experience in other HR functions is preferred.

Prefer direct experience resolving escalated employee or client issues using and processing in HRIS databases (e.g., PeopleSoft, Workday, SAP and/or Oracle) COBRA, HSA, FSA and/or 401k experience a plus

CIPP qualified or similar professional qualification

Workday, SAP, or PeopleSoft knowledge preferred

Preferable HRIS experience (PeopleSoft, SAP, Workday, etc...)

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner

Must be proficient in understanding the HRO lifecycle as well as Management software and tools.

Excellent ability to demonstrate innovation and good judgment/ problem solving skills when making decisions. Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.

Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.

Proven ability to analyze and improve work processes and policies.

Work well under pressure, have a professional demeanor, and strong communication skills (written and verbal).

Decision making: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.

Financial analysis and budgetary skills.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.