Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Head - IT Service Resilience Lead.
Principal responsibilities:
· Coordinate with relevant stakeholders within Wholesale Value Streams and across GBGF partners to ensure quick and effective response to IT service disruptions.
· Oversee the end-to-end IT incident management process, ensuring timely identification, escalation, and resolution of incidents.
· Collaborate with IT teams and other departments to facilitate efficient incident resolution and communication.
· Ensure effective communication and collaboration with relevant stakeholders during incident period and problem resolution.
· Lead post-incident reviews to identify root causes, lessons learned, and areas for improvement.
· Drive IT problem management efforts, including identifying recurring issues, conducting root cause analysis, and implementing permanent solutions.
· Develop and implement problem management policies and procedures to prevent incidents and minimize their impact.
· Implement proactive measures to ensure the resilience and reliability of IT services, including regular testing and validation of contingency plans.
· Enhance IT service resilience by developing and maintaining robust disaster recovery and business continuity plans.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Head - IT Service Resilience Lead.
Principal responsibilities:
· Coordinate with relevant stakeholders within Wholesale Value Streams and across GBGF partners to ensure quick and effective response to IT service disruptions.
· Oversee the end-to-end IT incident management process, ensuring timely identification, escalation, and resolution of incidents.
· Collaborate with IT teams and other departments to facilitate efficient incident resolution and communication.
· Ensure effective communication and collaboration with relevant stakeholders during incident period and problem resolution.
· Lead post-incident reviews to identify root causes, lessons learned, and areas for improvement.
· Drive IT problem management efforts, including identifying recurring issues, conducting root cause analysis, and implementing permanent solutions.
· Develop and implement problem management policies and procedures to prevent incidents and minimize their impact.
· Implement proactive measures to ensure the resilience and reliability of IT services, including regular testing and validation of contingency plans.
· Enhance IT service resilience by developing and maintaining robust disaster recovery and business continuity plans.
Requirements:
· Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
· Proven experience in IT service management, leading incident resolution with a track record of driving successful service resilience uplift in a senior role.
· Strong problem solving skills to address technical issues and incidents across a complex environment across IT systems and teams effectively for efficient IT service recovery.
· Deep commitment on responding to ad-hoc IT incident escalation in timely manner and leading the problem resolution for resuming IT services with the sense of urgency.
· Strong leadership and team management skills, with the ability to motivate and inspire others.
· Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to influence stakeholders at all levels.
· Proficiency in ITIL or other service management frameworks; relevant certifications (e.g., ITIL, COBIT) are a plus.
· Analytical mindset with the ability to leverage data to drive decision-making and continuous improvement.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development (GuangDong) Limited
Requirements:
· Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
· Proven experience in IT service management, leading incident resolution with a track record of driving successful service resilience uplift in a senior role.
· Strong problem solving skills to address technical issues and incidents across a complex environment across IT systems and teams effectively for efficient IT service recovery.
· Deep commitment on responding to ad-hoc IT incident escalation in timely manner and leading the problem resolution for resuming IT services with the sense of urgency.
· Strong leadership and team management skills, with the ability to motivate and inspire others.
· Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to influence stakeholders at all levels.
· Proficiency in ITIL or other service management frameworks; relevant certifications (e.g., ITIL, COBIT) are a plus.
· Analytical mindset with the ability to leverage data to drive decision-making and continuous improvement.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development (GuangDong) Limited