Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Head - IT Service Resilience Lead.

Principal responsibilities:

· Coordinate with relevant stakeholders within Wholesale Value Streams and across GBGF partners to ensure quick and effective response to IT service disruptions.

· Oversee the end-to-end IT incident management process, ensuring timely identification, escalation, and resolution of incidents.

· Collaborate with IT teams and other departments to facilitate efficient incident resolution and communication.

· Ensure effective communication and collaboration with relevant stakeholders during incident period and problem resolution.

· Lead post-incident reviews to identify root causes, lessons learned, and areas for improvement.

· Drive IT problem management efforts, including identifying recurring issues, conducting root cause analysis, and implementing permanent solutions.

· Develop and implement problem management policies and procedures to prevent incidents and minimize their impact.

· Implement proactive measures to ensure the resilience and reliability of IT services, including regular testing and validation of contingency plans.

· Enhance IT service resilience by developing and maintaining robust disaster recovery and business continuity plans.