**Introduction** A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.    You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.    Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.    **Your role and responsibilities** You will be responsible for owning the operations function of the banking practice and managing the SLAs on production and quality. You will manage the production and quality outcome of the project along with the below. Manage Global Trade Finance Operations for 125 people across Mumbai and Chennai. Manage Client stakeholders in India, as well as send site i.e. EMEA or APAC. Manage Internal IBM stakeholders, Compliance, Audit, Finance etc. Liaise with Client Support team and follow up on operational issues and initiatives. Overall project plan, budget, structure, schedule and staffing requirements for the Back Office delivery. Lead all operational topics & drive performance as per SLAs. Manage margins for the project. Optimal utilization of resources. Ensure effective Goal setting and Performance management for reporting staff, create sufficient back ups, succession planning. Create and promote Employee engagement & retention, Employee Growth & development and Rewards/Recognition schemes for the entire process. Promote Innovation and Six Sigma culture. Supervise value addition projects from time to time. Continuous improvement in quality and productivity. To foster strong inter-personal relationships within the team to cohesively bond them together with the company and integrate them with the vision and core values. Responsible for creation and presentation of Business Reviews * **Required technical and professional expertise** * Experience in Banking Operations * Overall, of 12+ years work experience in Trade Finance Operations. **Preferred technical and professional experience** * Preferred international banking experience.