Role Proficiency:

Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes:

     Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers      Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals      Manages the P&L of a portfolio with TCV of $3-5 mil      Support the portfolio (under direct span) growth objective of 10-15% YoY      Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery      Build/Manage a span of control of 60 – 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization      Improve and optimize the overall delivery process within budget      Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability      Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met   Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews   Ensure effective participation in SteerCo meetings

Measures of Outcomes:

Revenue (Targets vs. Actuals) Profitability (Targets vs. Actuals) Digital Services Mix (Targets vs. Actuals) Services Penetration Mix (Targets vs. Actuals) Transformational Value Delivered to Client (as defined) Customer Satisfaction People Satisfaction

Outputs Expected:

Domain / Industry Knowledge:

Forecast the overall business requirements and market trends Have meaningful conversations with key client stakeholders
interpret the data and enhance the quality of the proposed solution Make useful recommendations based on existing gaps and recommend specific UST services / solutions Manage domain related project management issues in multiple projects Validate roadmap for customer strategy Review to contextualize the solution to the industry

Technology Concepts:

Recommend appropriate framework
approach
and solutions to meet the functional and non-functional requirements Identify technologies and products relevant to UST in the short term (1 to 2 years) Guide solution response team Guide team
evaluate work products
and connect to technology officers in customer organization Identify and leverage the most appropriate tools

Profitability Management:

Create profitability sheet based on resource plan Enable outcome-based pricing Present analysis to senior management Create cost benefit model using ROI
IRR and other management concepts Track and monitor profitability of projects on an ongoing basis Change pyramid
rate changes and other onshore / offshore changes Improve project margins
utilization and reduce buffers to control project expenses

Pricing & Licensing Models:

Create an integrated pricing model Guide team members to apply pricing techniques Interact with relevant stakeholders during deal process Compare
contrast and choose suitable commercial models among those practiced in the industry Optimize key levers of the business model to make the commercial proposal competitive

Account Management Processes and Tools:

Prepare internal reports Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations Work independently with account teams in mining account(s) Provide support to the specialist to create an account plan aligned to customer needs
UST approaches and strategies

Project Management:

Plan and manage large and complex projects as defined within UST Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process Monitor complex integration / interdependence across work streams within the span of the project Implement best practices with measurable business value adds Set quality goals and processes Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.

Team Management:

Effectively manage the managers Resolves team conflicts with a proven ability to implement and communicate difficult decisions Maintains positive business relationships among internal stakeholders Demonstrates approachability and transparency in working with the team

Stakeholder Management:

Manages escalations from customers by providing frequent updates to both UST and customer leadership on resolution progress Plans and supports vendor/partner management activities– vendor/partner assurance
procurement
invoice approvals Ensures invoicing on time and collection of payments from customers

Estimation and Resource Planning:

Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpoint
with assumptions
scope and boundaries defined Review
validate and negotiate estimates across service lines Conduct resource planning (pyramid
people development) at a project level based on project requirements Conduct impact analysis for changes and analyse corresponding impact to overall estimates
resource loading Review project scope and schedule in project plan

Knowledge Management (KM):

Ensure that the KM plan / platform exists for all new joiners to the engagement Harness project level learning's across the engagement Promote continuous knowledge management Define and improve Knowledge Management Effectiveness for the engagement

Requirements Management:

Identify deviations in requirements gathering process with the customer Leverage UST capabilities
experience to identify solution accelerators
and value adds to the customer Assess the quality
content and coverage of the requirements gathered

Solution Structuring:

Customize UST service offerings for customer needs Provide thought leadership based on the pattern to come up with additional service offerings Carve out complex solutions / POCs for a customer based on their needs Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings
cost benefits Build strategies
standards and guidelines for existing services

Benefits Management:

Identify
track and report SMART benefits for a program Identify impact of the program to various stakeholders Identify impact of program environment changes to the benefits Measure and report outcomes on a defined frequency Devise an action plan if there is a risk of not realizing desired benefits Steer the program towards the desired vision
with sustained and timely realization of benefits

undefined:

Steer the program towards the desired vision
with sustained and timely realization of benefits

Skill Examples:

     Account strategy planning      Identify project risks and define action plans to mitigate      Define a project plan by breaking it down into individual project tasks      Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications      Delegate tasks and manage team member contributions appropriately      Manage external contracted resources to achieve project objectives Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities

Knowledge Examples:

Project methodology including approaches to define project steps and tools to set up action plans Technologies to be implemented within the project Company business strategy and business processes Development and compliance to financial plans and budgets IPR principles and regulation Structured project management methodologies (e.g. agile techniques DevOps)

Additional Comments:

Job Title: Global Transition Director Reports To: AMS/Transition Group Leader Band: Band Level C Job Purpose: As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our AMS/Transitions team for UST Global. Position Summary: This role will be expected to drive Enterprise Wide technical solutions across numerous service lines. Actively involved in pre-sales and post-sales support and/or will be assign to specific global opportunities supporting the AMS service line and other related service offering as part of a global services package. Services areas noted below; • Cyber Security Services (CSS) • Infrastructure Managed Services (IMS) • Cloud Infrastructure Services (CIS) • Application Development Services (ADM) • Application Managed Services (AMS) • Innovations Labs • SmartOps Essential Duties and Responsibilities include the following: • Act as point of contact/coordination for AMS project estimates • Support Sales Executives in requirement gathering/project scoping including attending sales meetings to provide enterprise wide knowledge/expertise • Will be accountable for leading due diligence and proposal presentations • Provide detailed system estimates (Application to cloud conversion + technical integrations + functional configuration) for our customers solutions and projects • Provide staffing estimates/deal models for ongoing Application Management Services (AMS) staffing solutions • Coordinate with delivery team SME for deep dive on complex or unique technical solutions to approve the system estimates and assumptions can be met • Author system design scope proposal development including timeline, estimates and scope assumptions. • Review final proposal for validity and consistency with win themes and scope • Understand the competitive landscape and customer needs to position the Delivery organization effectively • Support Sales Executives in review of MSA and Statement of Work • Assist with completion of RFPs/RFIs • Participate in new solution/offering discussions • Provide post-sales support to that includes directing or performing the following activities: • Transition-In, Transition-Out activities • Organizational Management Service support • On-going engagement health check and audits as needed. • Train Delivery team and client teams (as required) on UST AMUST Service Methodologies and Framework • Continuous improvement to our AMUST methodology and framework including directing or performing the following activities: • Be the customer's voice • Bring lessons learned from field to innovate and enhance MS frameworks • Develop new service framework and methodologies • Roll out framework enhancements to the field • Reports to the Global AMS/Transition Service Leader • May supervise Transition Managers, Transition Process Managers and Metric Analysts Qualifications • Excellent verbal and written communication skills • Proven ability to thrive and excel in a lean, fast-paced, dynamic environment with high performance expectations • Able to multi- task, work under pressure and meet deadlines • Focused on attention to detail and accuracy and have strong analytic/diagnostic skills • Flexible within the role and displays a willingness to get involved in appropriate tasks as requested from time to time • Able to demonstrate customer management / service skills • Self-driven and resourceful to achieve goals independently as well as work well in groups • Bachelor’s degree or equivalent experience is required • Minimum of 20 years of experience in a similar role • Application/Cloud Technical Architecture preferred • C-Level Customer Relationship Management Certificates, Licenses, Registrations: Nice to Have • SRE – Predictability/Observability Solution Architect • Safe Agile Practitioner – Scrum Master • Prosci - ADKAR/IADD Certification training • ITIL foundation V3/V4 Certification • Continuous Improvement process knowledge