Job Description SummaryThe Market System Delivery Manager enables customers to achieve their desired outcomes by providing an effortlessly predictable experience. This is achieved by ensuring effortless execution and supporting reliable time to value across most major customer implementations and life cycles.

Working closely with the Project Manager (PM), in the role of Delivery Manager you will be responsible for the technical delivery of GEV's MMS offering to meet our contractual commitments. You will leverage your technical expertise and product knowledge to estimate and lead the implementation of GEV's MMS offering.

The role involves a high degree of customer contact and consultancy with product and project teams across Asia and the globe.
The position is primarily customer focused and combines inter-personal, technical, and product skills. Candidates must be agile and able to carry out a wide range of responsibilities.

Job Description

Roles and Responsibilities

Lead the development and execution of technical implementation plans to achieve identified customer outcomes for named accounts.Coordinate implementation activities within product expertise and communicate effectively with internal teams and external clients as well.Manage customer interactions in a manner that establishes credibility and trust as a business advisor, providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate GEV resources.Collaborate cross-functionally to successfully deliver the implementation to meet the schedule, cost and quality commitments.Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables.Collaborate with Sales function to undertake presales and tender works for MMS tenders and bids, as required.Communicate effectively with PM, Customer and Project team (APAC and global) on project and technical items such as project status, risks and mitigation, scope, and issuesUtilize software delivery performance measurement tools and indicators (e.g. Jira burndown charts)Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customersGood understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverablesValidate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans.

Required Qualifications

Master's degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college Proven experience in a senior technical consultancy role within the electrical utility industry especially with OT technologies such as any of MMS, EMS, DMS, OMS solutions.  Experience with energy & ancillary services markets such as DA & RT is a plus. High level understanding of market systems solution from an OT standpoint is desirable.Minimum of 15 years related work experience leading engineering teams implementing a suite of products and engaging directly with customers 

Desired Characteristics

Committed to maintaining the highest standards of service quality in all aspects of project deliveryExperience with Enterprise System Integration, Delivery Management, Relational Database or similar programming languages/technologies.Experience with integration of complex software development solutions/ecosystemsExcellent analytical and/or debugging skills.Demonstrated ability to learn new software development practices, languages, and tools.Excellent and clear communication skills, both written and verbal.Team player, dedicated, detailed oriented and Customer focused.Strong interpersonal and leadership skills. Self-starter; comfortable pulling together information from multiple resources. Strong problem-solving skills.Established reputation for integrity, dependability, initiative, teamwork, and accountability.Coaches others on troubleshooting and problem-solving techniques.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position