The Delivery Operations Manager (DOM) is responsible for the safe, reliable, high-quality, and profitable execution of delivery projects within their portfolio, ensuring customer satisfaction and achieving KONE's business objectives. The DOM manages portfolio performance using KPIs and data, setting targets and actions for their team.

Key Responsibilities:

Safety and Quality: Promote a culture of safety and quality, ensuring the use of correct installation methods and tools.Customer Management: Establish a service-minded culture, manage customer disputes, and track feedback.Team Leadership: Lead, evaluate, and develop the operations team to achieve safety, quality, profitability, productivity, and customer satisfaction goals.Installation Management: Drive efficient, safe, and high-quality installation operations, optimizing resource utilization.Project Management: Ensure seamless and reliable project delivery, identify value-added services, and manage change orders.Operational Management: Organize effective meetings with field supervisors and manage project performance.Continuous Improvement: Identify and implement improvements, standardize ways of working, and adhere to Lean principles.

Professional Requirements:

Safety and quality managementFinancial understanding and revenue recognitionCustomer relationship managementInstallation and project managementCapacity planning and forecastingPerformance managementBasic knowledge of installation methods and relevant lawsChange management, coaching, and training skillsLean principles and continuous improvement

Candidate Profile:

College/university degreeProficiency in EnglishExperience in leading people and managing installations or projects is an asset

What We Offer:

Comprehensive benefits packageCareer development opportunitiesInclusive work environment

About us:

KONE is a global leader in the elevator and escalator industry, known for our innovative technology, eco-efficiency, and commitment to improving urban life. We have been recognized as one of the best employers in the world by Forbes, and we strive to create a supportive and inclusive work environment where all employees can thrive. Join us in making cities better places to live and work!

If you are interested in this position and meet the requirements, we invite you to apply and join our team at KONE!

KONE Italy has adopted the organizational model for "Gender Equality" outlined in the UNI PdR 125:2022 guidelines. This serves as a further tangible step in the company’s commitment to promoting gender equity and enhancing the role of women within its organization and the business world.

Interested people can submit their application with authorization in accordance with GDPR (European Regulation 679/2016). The search is open to everyone, regardless of gender identity or expression, sexual orientation, age, membership in protected categories, ethnicity, or religious beliefs.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers