Delivery Program Manager

Delivery Manager I

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

As the UST Delivery Program Manager for SaaS based Business Applications (Microsoft Dynamics 365 and ServiceNow) implementation projects, you’ll collaborate extensively with the passionate certified experts on the technical delivery services teams (onshore, nearshore, and offshore) and engage with client stakeholders throughout the program life cycle. Your responsibilities will include program leadership, resource planning, and ensuring program profitability during the implementation and support of Microsoft Dynamics 365 and ServiceNow solutions. Leveraging Microsoft project management tools and implementation methodologies, as well as industry best practices, you’ll guide successful projects across diverse industry verticals such as telecom, retail, BFSI, Hitech manufacturing.

 

The Opportunity:

·       Act as a trusted adviser and Business Applications program delivery management SME to clients in an implementation and support projects.

·       Responsible for delivering the required outcomes from the UST program delivery, from mobilization and initiation through to execution and closure.

·       Planning and designing the program and proactively monitoring its overall progress, resolving issues, and initiating corrective action as appropriate.

·       Defining the program’s organization and internal governance framework.

·       Ensuring the integrity of the program – focusing inwardly on the internal consistency of the program and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate technical and specialist standards.

·       Managing the program’s budget, monitoring costs against benefits (profit) realized as the program progresses.

·       Ensuring projects deliver and meet requirements to the appropriate quality, time, and budget criteria, in accordance with the UST Program Plan (including the program schedule) and program governance arrangements.

·       Designs program and cross workstream organization structure & resourcing.

·       Identifies and manages Inter-workstream dependencies, risks and issues.

·       Prioritizes deliverables, integrating schedules across work streams & managing cross project dependencies.

·       Develop project scope and objectives, involving relevant stakeholders to ensure feasible and achievable deliverables.

·       Work closely with the customer’s Program Manager and functional team.

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Client-Site Engagement: Experience with onsite client management and consulting, providing value-driven leadership in a client-facing role.

·       Project Management:

o   Manage complex SaaS-based business applications, particularly Microsoft Dynamics 365 CRM/ERP and ServiceNow.

o   Lead full lifecycle implementations for these platforms. o Handle multiple, concurrent projects with geographically dispersed consulting teams.

·       Business Consulting:

o   Act as a Business Consultant with deep expertise in one or more areas of Microsoft Dynamics 365 CRM/ERP and ServiceNow.

o   Ensure solutions are tailored to meet client objectives and maximize value.

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: California

Compensation Range: $110,000-$165,000

A successful employee in this role may be eligible for incentive payments based on company and individual performance. 

Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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