About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Delivery Technical Consultant

Location: Georgia, Virtual

Grade: 11

Summary:

NCR Voyix Retail Solutions provides Point-of-Sale solutions and services to our Retail customers. The Professional Services Retail Solutions Team is looking for an experienced Delivery Technical Consultant to join our Professional Services Implementation team. In this mission critical opportunity, you will be a member of the PS Technical team, responsible for the implementation of large-scale distributed systems including the Electronic Payment Components on NCR Voyix Point of Sale (POS) and Self-Checkout (SCO) for NCR Voyix customers.

Key areas of responsibility:

Consult with NCR Voyix Customers on best practices for the implementation of Electronic Payments with NCR Voyix POS and SCO solutionsCollaborate with NCR Voyix payment system product owners and solution architects to ensure correct implementationCollaborate with NCR Voyix POS implementation team to deliver cohesive retail solution to NCR Voyix customers  Create and manage customer specific Payment ConfigurationsParticipate in solution validation in NCR Voyix and Customer Labs Triage and troubleshoot software issues reported by customers, providing root cause analysis, and identifying solution components responsible for incorrect system behaviorCreate entries in defect tracking systems and provide comprehensive problem analysis along with data required for defect resolutionCollaborate with product, testing, and engineering teams to ensure correct understanding of reported problems, propose resolutions, and promptly provide additional information as required to effectively drive problem resolution     Provide current issue triage status and communicate escalations to managers and affected engineering and solution teamsDocument solution enablement procedures in customer environmentCreate, verify and communicate technical solutions to customers  

Required Qualifications:

Bachelor’s degree in computer science, Computer Engineering or Management Information System or equivalent work experience Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiencesHands-on experience in delivery of on-premises payment solutions for retail industry   Solid knowledge of payment systems architecture principlesKnowledge and understanding of security and data protection standards (PCI-SSF, CCPA)Hans-on experience of working with on-prem payment devices (Verifone, Ingenico, Equinox)Analytical ability to troubleshoot software problems in distributed environmentsAbility to learn, understand and apply application configurations Ability to analyze data and quickly assess potential problemsUnderstanding and experience with network and application security

Preferred Qualifications:

Understanding of functional and technical requirement for retail POS solutionUnderstanding of hybrid cloud, enterprise, and on-premises environmentsKnowledge of Linux and Windows OS

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”