REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

This role will report directly to the Call Center Team Lead. The role does not support direct reports.

POSITION SUMMARY

Provide accurate communication to outside clients (dentists, members, agents, and employer

groups) for claim, enrollment, and benefit service support. Coordinate processes and workload

with the assigned Operational Team Leader.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Take information requests from outside clients, respond back with requirement details, and

ensure positive customer service support.

2. Responsible for problem solving client issues with regard to plan information, enrollment,

and client material.

3. Provide assistance and training for all web-based functions.

4. Communicate website capabilities in an efficient and innovative manner.

5. Direct clients to website to verify enrollment, benefits, and submit claims/pretreatments.

6. Data entry and organization of information as it was submitted by clients (dentists, employer

groups and agents).

7. Complete documents as a result of the system processing.

8. Other duties as assigned.