Dental Practice Development Specialist Job ID 2024-27558 Category Field Operations Overview

The Practice Development Specialist is responsible for delivering in-practice training and Field Support programs for auxiliary teams across all affiliated practices within the organization. This position partners with the Director of Field Operations, Practice Doctors and their teams, Marketing, Human Resources, and other departments. The goal of the Practice Development Specialist is to work alongside the aforementioned team members to identify practice development needs and to partner with internal Affordable Care Learning and Development team members to successfully fulfill these training requirements. Reporting to the Practice Development Manager, the Practice Development Specialist has a critical role in the development of FDAs, DAs, treatment coordinators, office managers, and other field support members.  

 

Skill Set:

Ability to influence and impact change within a high or low performing practiceHighly skilled communicator that can flex leadership and communication style dependent on the audience Ability to diagnose and solve intermediate practice flow bottlenecksPossesses high emotional intelligence and strong self-awareness to manage different personas and characters Possesses effective time-management skills and are self-accountable to delivering resultsPossesses strong working knowledge of all ACI’s practice management systems, insurance processes and clinical systems and processes Responsibilities Key Responsibilities

Patient Care and Experience:

Train auxiliary team on how to maintain high standards of patient care, including patient education, communication, and comfort during proceduresEmphasize the importance of creating a positive patient experience through the Affordable Care ModelTeach proper communication techniques and etiquette during patient engagement to provide an exceptional patient experienceTrain and demonstrate case acceptance skills and use of 3rd party financing

Training and Development:

Deliver and implement training for dental auxiliary team on clinical and administrative dutiesProvide hands-on coaching in chairside assisting, infection control, dental materials handling, impression taking, radiographic procedures, proper use of dental equipment and materials maintenance, including sterilization techniquesTeach proper use of Dentrix, Eaglesoft and other Practice Management Systems. Train and be knowledgeable in administrative tools including but not limited to Weave, Stamplii, Dentira and E-prescribe Proficient and can train to day-to-day practice management duties including but not limited to, End of Day, End of Month, AR Management, Collections Process, Schedule Management, Unfinished Treatment Report, using PMS and Power BI ReportingDemonstrates exceptional understanding and mastery of Treatment Planning, Case Acceptance and Revenue Enhancement skillsWork alongside Director of Field Operations to conduct regular skills assessments to identify gaps and areas for improvement in dental auxiliary performance

Team Support and Coordination:

Work closely with dentists, practice managers, team members and Operations to ensure the dental team is aligned with practice goals and objectivesCollaborate with Director of Field Operations to develop performance metrics and provide regular feedback to auxiliary teamCreate a supportive learning environment, promoting continuous improvement and professional growth

Compliance and Safety:

Ensure all auxiliary team are fully trained on OSHA standards, HIPAA regulations, infection control protocols, and any other relevant compliance measuresMonitor and provide guidance by teaming up with Legal and Compliance to provide safety regulations within the dental officeThorough understanding and ability to train to legal and state requirements

Performance Evaluation:

Regularly assess the performance of dental auxiliary team and provide constructive feedbackImplement continuing education programs to keep the team up to date with the latest dental practices, technologies, and trendsDevelop individualized coaching plans to help team improve weak areas and advance in their careers

Documentation and Reporting:

Maintain detailed records of training programs, team performance evaluations, and certificationsProvide post visit reports and updates to management on the progress and development of the dental auxiliary team

Additional Responsibilities:

Additional duties and responsibilities as assigned Qualifications

Qualifications:

Ability to travel weekly to any one of our affiliated dental practices in your assigned region for multiple consecutive days- Typically Tuesday-Thursday in the practicesExperience with dentures and dental implantsExperience in Treatment Planning and presenting Treatment Plans to support Case AcceptanceMust understand compliance with state dental practice requirements (i.e., X-ray requirements, OSHA training, Cone Beam Imaging etc.) Experience with Dental Insurance and/or Medical InsuranceExcellent professional, interpersonal, and customer service skillsAbility to interact effectively and professionally with individuals at all levels Experience with PMS systems- for example Dentrix, Eaglesoft Detail-oriented, ability to multitask Strong work ethicAble to operate independently Great attitude and interpersonal skillsExcellent verbal, written and presentation skillsExcellent organization, planning, judgment, and time management skillsHighly Collaborative - Can effectively work as part of a team and work with others across the organization to achieve a common goal

 Education and Experience: 

Associate’s degree or equivalent work experience. BS/BA- RDA, RDH degree highly preferred5+ years of Dental Field ExperienceTraining experience preferredExperience with Microsoft Office products: Word, Excel, and Advanced PowerPoint

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com).

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