Job Summary

Job Description

What is the opportunity?

Lead and manage Subject Matter Experts of the Insolvency and Government Programs team. Deliver an enhanced client experience, achieve established Client Service Commitments, focus on performance and efficiency of complex operational processes and team results. You will take ownership to resolve service partner issues and escalations to ensure process and efficiency gaps are identified, and take control of complex operational processes, ensuring action plans are put in place to mitigate deficiencies. Accountable for the delivery of the department goals and objectives while managing operational/credit risk mitigation and enhancing the client experience with a full alignment to CPO business objectives and Our Collective Ambition

What will you do?

Deliver on superior client experience and eensure employees understand Personal and Commercial Banking Operations (PCO) strategic goals and the impact their performance has on end-to-end sales/service cycleBe accountable for department’s performance against Client Service Commitments (CSC’s) and deliver on ‘once and done,’ minimizing hand offs and resolving client issues/escalations at first point of contactLead product and process improvement initiatives to improve client experience and ddemonstrate Leadership Model behaviors consistently, creating a positive and productive work environmentDrive high performance of Insolvency Associates to establish individual/team goals, performance, and employee development, using Role Continuum, career coaching and rewarding strong performanceEmbrace and execute change, while supporting employees through proactive communication, issue resolution and effective decision-makingLead integration management routines to ensure effective and open communication on all issues to key stakeholders and recruit, retain and motivate top talent to ensure business successActively participate in business planning and take ownership of high-risk situations to ensure risks are mitigated, e.g. financial operations, AML, BCM, NIE, Custody, Internal Audit and ICREnsure all authorities for the role (delegated authorities, SECAF, systems access etc.) are adhered to, reviewed, and understoodIn this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What do you need to succeed?

Must-have

5+ years of People Leadership experience within a recoveries/collections environmentStrong leadership and organizational skillsDemonstrated ability to build and maintain relationships with internal and external business partnersProfessional oral and written communication skills, and ability to interact with internal and external service partners and VendorsAbility to grasp complex concepts, regulatory and compliance knowledge as it relates to collectionsChange management experienceProven ability to take ownership of escalations and develop effective resolutions.Able to work various shifts within the business hours of 8am-6pm Monday to Friday

Nice-to-have

Experience with Collection HighwaysWorking Knowledge of the Bankruptcy & Insolvency & Government Programs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impact.Opportunity to take on progressively greater accountabilities.

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-24

Application Deadline:

2025-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.