Department Manager ( **Job Number:** DEP000032 ) **Description** + Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards + Ensure proper implementation of company policies and procedures for operational effectiveness + Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated + Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved + Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards + Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times + Manage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved + Specific for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchy + Specific for Multimedia: Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reached + Specific for Multimedia: Conduct performance appraisals for department’s staff on a bi-yearly basis **Qualifications** + Bachelor’s Degree + 3 years of experience in a managerial role + 3 years of experience in retail + Strong knowledge and understanding of shop operating procedures + Proficiency in MS Office + Fluency in English + Strong product knowledge across all departments + Developing and Motivating Others: level 3 + Cultural Awareness: level 3 + Commercial Understanding: level 2 + Analytical Thinking: level 2 + Customer Focus: level 3 + Driving and Achieving results: level 3 + Attention to details: level 3 **Organization** : Zara **Primary Location** : Kuwait-Kuwait, Avenue Mall **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** DEP000032