At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

 

Position Summary: The Department Manager directs and coordinates the operational, financial, personnel, and strategic planning efforts of the Contact Center. Has direct management responsibilities over team leads and overall management responsibility for contact center attendants. Develops procedures and processes necessary to achieve identified goals and objectives.

 

Essential Job Functions:

Leads and oversees a team consisting of Team Leads and Contact Center Representatives in managing the daily operations and the development of services in the Contact Center. Possesses a complete and thorough knowledge and understanding of the Contact Center application software, patient registration, appointment scheduling, tasking, etc., and each department’s individual needs to ensure efficiency and customer satisfaction. Develops and maintains a sound plan of organization, including a regular and systematic evaluation of overall operations resulting in the creation of plans for improvement in efficiency. Analyzes and recommends changes in policies, processes and procedures as needed. Develops a good working relationship with key personnel and physicians in each department. Develops and implements procedures and controls to promote communication and adequate information flow within the department and between departments and administration. Works with Division Administrator in developing the annual budget. Using Excel, tracks and forecasts call volumes and staffing needs to meet budget. Responsible for maintaining necessary level of supplies, ensuring that purchasing mechanisms are effective and efficient. Mentors and develops Team Leads to ensure strong leadership structure. Ensures that the responsibilities, authority, and accountability of all direct subordinates are defined and understood. Oversees hiring, training, evaluations, payroll processes, disciplinary actions, etc. Ensures department personnel adhere to clinic policies, including following all aspects of the Employee Handbook. Holds regular staff meetings. Promotes a work environment where employees can thrive and be productive, encouraging teamwork with an emphasis on “treating our patients, their families and each other with kindness, dignity and respect”. Other duties as assigned.

 

Qualifications:

Bachelor’s degree in health care administration, business administration, or related field, or equivalent work experience. 3 years of experience in health care and/or contact center experience preferred. Strong interpersonal, communication and leadership skills Excellent oral, written and presentation skills Strong analytical skills. Proficient in Excel. Skills in planning, organizing and delegating Strong problem-solving skills. 

 

Hours: M-F 8-5