DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing 
fast and friendly Customer Service. 
• Assists customers by making product suggestions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer complaints and reports to Store Director as needed.
• Plans daily operation, monitors production process following company procedures and profitability. 
• Trims, cuts, wraps, trays, displays and waters produce. Builds produce displays, rotates and discards outdated 
or spoiled product. Ensures cleanliness of work area and department. 
• Implements effective promotional and seasonal displays. May be responsible for the operation and 
maintenance of the Salad Bar (where applicable) and Fresh-Made. 
• Ability to follow and maintain department standards and requirements such as Fresh Made and 
product freshness. 
• Monitors employee’ productivity and evaluates overall performance.
• Schedules employees to ensure adequate coverage and service levels.
• Specific knowledge of duties performed by all department employees. Including but not limited to 
opening and closing duties. 
• Schedule, supervise, train and assign duties to department employees.
• Train employees in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary 
actions.
• Prepare sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensures adequate product quantity, quality and freshness and maintains 
inventory levels according to division directives. Stocks and rotates product. Maintains and 
organizes produce cooler. 
• Controls shrink and cost. 
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet 
jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting 
quality, reporting shortage, stocking and rotating product.