Departmental Technician 7-E9- Lansing Inspections Section Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4730979) Apply  Departmental Technician 7-E9- Lansing Inspections Section Salary $46,904.00 - $64,438.40 Annually Location Lansing, MI Job Type Permanent Full Time Job Number 2301-25-OIS004 Department Department of State Opening Date 11/19/2024 Closing Date 12/1/2024 11:59 PM Eastern Bargaining Unit UNITED AUTO WORKERS (UAW) + Description + Benefits + Questions Job Description POSITION DUTIES -Review and evaluate applications for assembled/reconstructed/ replacement vehicle identification numbers and/or titles for completeness, accuracy, and compliance with applicable statutes and procedures of the department. Receive and process incoming consumer complaints and inspection request referrals pertaining to vehicle dealers, repair facilities and mechanics. Conduct routine in-house complaint investigations against these licensed entities through telephone interviews and evaluation of documentary evidence. Conduct investigations of alleged unlicensed dealers and issue administrative assessments. Issue notices of noncompliance to licensees for violations of the Michigan Vehicle Code, Motor Vehicle Service & Repair Act, administrative rules, and the Garage Keepers Lien Act. Complete written investigative reports for permanent licensee records. Handle telephone inquiries regarding routine technical issues, rules, regulations and department processes. Conduct general compliance record reviews of licensed class "H" foreign salvage vehicle dealers. Perform miscellaneous administrative duties to support the division and office as assigned. Position Description- Departmental Technician 7-E9 (https://MCSC.state.mi.us/AgencyPDFs/OIS004- PD.pdf) APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state. MDOSJOBS Required Education and Experience Education Education typically acquired through completion of high school. Experience Departmental Technician 7 One year of experience performing administrative support activities equivalent to the 7-level in state service. Depart mental Technician 8 One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. Departmental Technician E9 One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. Alternate Education and Experience Departmental Technician 7 Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. Departmental Technician 8 Possession of a Bachelor's degree may be substituted for the experience requirement. Departmental Technician E9 Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement. Additional Requirements and Information You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results. Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment. Due to Criminal Justice requirements for LEIN operators, position requires incumbent submit fingerprints for state and federal criminal background checks; qualify for access under the criminal conviction policy per the Federal CJIS Security Policy and Michigan addendum; pass the LEIN certification test and be certified within six months of employment or assignment; and retest/recertify every two years. View the entire job specification at:http://www.michigan.gov/documents/DepartmentalTechnician\_12525\_7.pdf Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award. More details on benefits for our new hires are below: Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems. Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits. Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc. Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education. Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer. Updated: 2/28/24 01 Are you related to anyone currently working at the Department of State (Secretary of State)? + Yes + No 02 If you answered "yes" to question #1, please list the name of each relative. If you answered "no" to question #1, please enter "none". 03 Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none". 04 DPTLTCH – Do you possess at least an educational level typically acquired through the completion of high school? + Yes + No 05 DPTLTCH – Please select your level of experience. + At least one year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits). + At least one year of experience as a technician or paraprofessional equivalent to the entry level in state service OR at least one year of experience performing advanced-level administrative support activities equivalent to the 8-level in state service OR possession of a Bachelor's degree in any major. + At least two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service OR at least one year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service OR possession of a Bachelor's degree in any major and at least one year of job-related experience. + At least three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service OR at least two years of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service. 06 From the following options, please select your employment status. + Currently employed at the Department of State (Secretary of State) + Previously employed by the Department of State (Secretary of State) + Currently employed at another State of Michigan agency + Previously employed by another State of Michigan agency + None of the above 07 Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply. + I have been dismissed within the last two years + I have resigned in lieu of discipline or dismissal within the last two years + I have been suspended without pay within the last two years + I have received an unsatisfactory rating in the last two years + I have received a written reprimand within the last two years + I have signed a last chance agreement with MDOS within the last two years + I certify that none of the above circumstances apply to me 08 Please select the number of years of experience you have with providing Customer Service. + None + Less than 1 year + 1 year - 2 years + 3 or more years 09 Please explain your experience with providing Customer Service. If you do not possess this experience, please enter "none". 10 Please select the number of years of experience you have working in a call center environment or answering phones the majority of the day. + None + Less than 1 year + 1 year - 2 years + 3 or more years 11 In two or three sentences, please describe your experience in written and oral communication. If you do not possess this experience, please enter "none". 12 Please select the number of years of experience you have investigating consumer complaints. + None + Less than 1 year + 1 year - 2 years + 3 or more years 13 In two or three sentences, please describe your experience investigating consumer complaints. If you do not possess this experience, please enter "none". 14 Please describe your work experience writing procedures. If you do not possess this experience enter "none" 15 Did you attach a cover letter and resume to your application explaining how your background meets the duties required for this position? + Yes + No Required Question Agency State of Michigan Department Department of State Address SOSEmployment@michigan.gov P.O. Box 30775 Lansing, Michigan, 48909 Apply Please verify your email addressVerify Email