General Information

Press space or enter keys to toggle section visibility

City Norfolk State/Province Virginia Country United States Department TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Date Wednesday, October 16, 2024 Working time Full-time Ref# 20034003 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 32,160 Annual Base Salary Maximum 64,320 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Are you interested in living in a new place around the world? Want to have an opportunity to support the United States Navy? This position will be deployed in Rota, Spain with the US Navy.  

We are seeking a dedicated, customer-oriented professional with strong mechanical aptitude to join our team in supporting fully docked Naval ships. This role requires the ability to obtain and maintain a Department of Defense security clearance. While prior military experience is highly valued, we are open to training the right candidate who meets our qualifications and demonstrates the potential to excel in this role. If you are mechanically skilled, eager to learn, and ready to work in a critical defense environment, we encourage you to apply. 

 

Primary Responsibilities:  

Perform equipment modifications to Military standards/specifications  Diagnose and repair all scoped equipment  Perform remote service support to Navy  Supply and Parts ordering, tracking, delivery and overall management  Must be able to lift 50 lbs  Must be able to bend, climb and kneel  Anticipates customer needs and identifies appropriate alternatives  Provide a support role during the rollout of the technical solutions and equipment installations  Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment  Actively communicate with colleagues to share technical information.  Manage relationships with the client to optimize customer satisfaction.  Ability to travel on short notice if required. Must have or be able to obtain Secret clearance.  

Desired Skills:

Prior Navy or Military Veterans are desired  Strong interpersonal, organizational and communications skills  Ability to work a flexible schedule.  Ability to successfully interact with Military Officers  Ability to multitask and prioritize many initiatives simultaneously.  Ability to manage / work in a cross-functional team / environment.  Ability to grasp technical information of Xerox products.  Experience working within virtual teams  Experience in a field-based service role.  Skills in the use of diagnostic tools, such as multi meter’s   

Pre-requisites:  

Able to work independently  Must be able to travel (passport required)  Candidates must possess or can obtain a DOD Secret Clearance  Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required  Experience with troubleshooting application & network related issues with equipment  


#LI-CL1