Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
The new Integration engineer will be responsible for integrating and deploying Explorance’s web applications for our customers by consulting with them on how to best integrate Explorance’s application with 3rd-party systems. All of this while evolving and optimizing the process.
What you will do as our new Integration Engineer for the Deployment and Integration services.
Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution. Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system. Configure, implement, and test new functionalities in eXplorance’s software solutions. Log, update, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs. Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems. Integration with customer IT systems such as SSO, LMS, SIS Communicate and coordinate with internal departments when addressing software bugs or new releases. Occasionally perform Quality Assurance tasks for testing of new software versions Follow procedures and continually improve internal processes for maintenance of solutions that are in production. Collaborate with developers and QA teams for high-quality on time delivery. Develop and maintain technical knowledge base for the deployment services department, making sure internal documentation and processes are up to date. Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications. Liaisons with the Customer Support team to ensure we can provide them with assistance if needed. Build relationships with the operational and technical department management of key customers.
Must have:
3-5 years’ experience in IT related field Exceptional Customer Service focus Experience with authentication solutions (LDAP, CAS, SAML, ADFS) Experience with authentication systems (Azure, ADFS, Shibboleth) Engineer or Business Diploma in related field. Experience working and consuming APIs, especially SOAP and REST APIs Relevant technical work (using API testing tools). Experience and knowledge with programming and scripting languages (specially in C#, Python and PowerShell) Experience deploying web applications in IIS server and network administration. Experience working with Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8
Here's what you'll bring to the role.
Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization Experience with software development and/or scripting languages. Good understanding of HTML, CSS, and XML Proactive maintenance on hosting/SaaS infrastructure Strong analytical, problem solving, and decision-making skills. Experience working with multiple stakeholders in a problem-solving environment. Exceptional communication skills, both oral and written, with client interaction experience at executive levels Ability to handle difficult or sensitive situations with diplomacy and tact. Excellent time management and organizational skills Creative and self-motivated with good interpersonal skills Ability to work independently and as part of a team. Ability to quickly learn new technologies and to troubleshoot technical problems. Attention to details. English (both verbal and written), French a bonus Passion for helping customers with strong customer service skills.
Nice to Have:
Technical Certifications: Microsoft Experience with various Learning Management Systems (Blackboard, Canvas, Sakai, D2L, Moodle) Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS Experience working with SANs. Other languages a plus
Availability:
Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers as may be required.
Note: This is an in-office position, not remote. Selected candidates will be expected to work from our soon to be opened office in Ho Chi Minh City.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.