Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in HR information systems (HRIS), data and analytics at PwC will focus on enabling process optimization, automation, efficient data management, reporting and leveraging data to drive insights and make informed business decisions in the HRIS data and analytics space. Your work will involve implementing technology solutions and utilising advanced analytics techniques to streamline HR processes, enhance employee experience and support business and human resource clients to optimise operations and achieve strategic goals.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum Years of Experience:
5 year(s) of relevant experience

Degree : Full time graduate

Basic Knowledge/Skills:

Demonstrates thorough knowledge and/or a proven record of success in the following areas:

● Maintain quality control standards compliant with policies

● Create and maintain process documentation

● Utilizing relevant technology, such as Microsoft Office and other Firm sponsored web-based technologies.

○ PowerAutomate, PowerApps, Alteryx, PowerBi, Excel, PowerPoint, Word

● Working with confidential data

● Managing multiple projects and tasks

● Adapting to a rapidly changing environment

● Identifying and implementing process improvements

● Providing tactical support that enables the team to deliver operational efficiency and effectiveness

Preferred Knowledge/Skills:

Demonstrates thorough knowledge and/or a proven record of success in the following areas:

● Technological mindset to learn different technologies, such as TalentLink, Team Builder, FlexForecast, Alteryx, Tableau, PowerBi, UiPath, Workday, Service Now;

● Oral and written proficiency in English required, with ability to communicate effectively with stakeholders.

● Collaborate with internal clients and other stakeholder groups to identify process improvement opportunities;

● Adaptability to change as the business needs continue to evolve;

● Collaborate with all lines of service and scheduling tool users to identify improvements to the technology and processes, scope requirements and impacts related to proposed changes;

● Analyze current and future technology/process needs and recommend enhancements and solutions;

● Create and maintain documentation for deployment and scheduling processes;

● Facilitate execution of deployment enablement team deliverables;

● Provide oversight of and coaching/development to a team who are providing tactical support performing the following activities including schedule updates, utilization forecasting, timesheet analysis, follow on actions for full revenue recovery, sending staff confirmation communications as well as a variety of reporting and analysis mainly related to load balancing of resources;

● Serve as an escalation point for the team, working with management to raise issues and bring solutions;

● Staffing and deployment, HR processes and related areas, including utilization, scheduling, workforce planning, forecasting, etc.;

● Understanding the broader view of the business to fully understand all processes and procedures;

● Create and deliver deployment training to new team members;

Location : Bangalore/ Hyderabad/ Kolkata

Shift timings : 6pm to 3am IST

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Alteryx (Automation Platform), Analytical Thinking, Communication, Creativity, Data Analytics, Data Cleaning, Data-Driven Decision Making (DIDM), Data Entry, Data Integration, Data Migration, Data Quality, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Consulting, Human Resources (HR) Metrics, Human Resources (HR) Project Management, Human Resources (HR) Report, Human Resources (HR) Technology Solution Architecture, Human Resources Information System (HRIS), Human Resources Management (HRM) {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date