Job Title: Deployment Specialist

About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Position Overview: National Veterinary Associates (NVA) is seeking a Deployment Specialist to support its mission of providing excellent, accessible care to improve the lives of animals and the people who love them. This role involves a strong ability to manage and track project timelines. Individual must be skilled at holding hospital teams and internal stakeholders accountable for deliverables. The Deployment Specialist will be competent and effective in coordinating multiple departments and managing onboarding progress.

Key Responsibilities:

Lead comprehensive training sessions for hospital leadership teams, focusing on change management and workflows, sharing best practices.Working across function with Marketing, IT, Apps/Products and product team to update progress and address/solve roadblocks.Regular communication cadence with Operations team to update them on status, challenges and next steps.Proficient in identifying, escalating, and resolving deployment-related issues in collaboration with PIMS team, Vetcove and hospital team.Partnering with configuration specialist to ensure proper system setup and smooth launch.

Key Competencies:

Project Management

A structured approach to overseeing all phases of a project, including initiation, planning, execution, monitoring, and closure, while managing resources, stakeholders, and risks to achieve specific goals.The coordination and allocation of personnel, materials, and finances to optimize project outcomes and maintain efficiency throughout the project lifecycle.The integration of project goals with organizational objectives, ensuring alignment and value delivery to stakeholders.

Training & Leadership

Gather, analyze, and interpret key performance metrics to gauge a hospital's preparedness for a PIMS deploymentThe ability to guide, influence, or direct individuals or groups toward achieving common goals or objectives.The act of inspiring and motivating team members, making strategic decisions, and fostering a collaborative environment to drive organizational success.

Communication

The process of exchanging information, ideas, or feelings through verbal, non-verbal, written, or visual means.The act of conveying messages clearly and effectively within an organization to facilitate collaboration, decision-making, and relationship-building.

Problem-Solving & Adaptability

The capacity to embrace change, learn new skills, and modify approaches in response to evolving demands and shifting priorities.The ability to adjust to new conditions, changes, or challenges in one's environment or circumstances.The skill of bouncing back from setbacks and navigating uncertainty with a positive attitude and a proactive mindset.

Attention to Detail

The ability to notice and consider the finer points or specific elements of a task, ensuring accuracy and thoroughness.A critical skill that involves meticulously reviewing work, identifying errors, and ensuring that all aspects of a project or task are completed and documented to the highest standard.The discipline of cultivating a mindset that prioritizes careful observation and conscientiousness in daily activities, leading to improved outcomes.

Qualifications:

Bachelor's degree in Healthcare Administration, Information Systems, or a related fieldExperience in veterinary or healthcare systems implementation or hospital operations preferredStrong analytical and problem-solving skillsExcellent written and verbal communication skillsProficiency in data analysis tools and software (Xcel, Smartsheets, PowerBI)

Why You’ll Love Working Here:

The people. You will be surrounded by talented, supportive, smart, and kind leaders/teams - people you will be proud to work with and who also have fun.

The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our “why”.

The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross-functional, and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry.

Location:

Remote with 75% travel.

Compensation:

The total compensation range for the position is between $120,000-$140,000 with opportunity for benefits.