Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

 

Job Responsibilities

As a Fraud Specialist IV, you will:

Assist the Fraud Supervisor to develop and lead a team of Specialists Lead by example and coach on key behaviors to drive results Identify ways to support inclusion and diversity Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome Operates with urgency and meet deadlines Communicate both verbally and written Participates in execution of strategy and  Abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives

Required qualifications, capabilities and skills

Leadership Skills Customer Focus Communication Skills: Ability to influence internal and external business partners Problem Solving Skills: Ability to delegate task and conflict resolution skills Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools