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GENERAL FUNCTION: In compliance with significant Federal, IRS and State legal and regulatory requirements, makes recommendations to Senior Management providing guidance and developing Bank wide policies and procedures. Participates in long term and strategic planning for the department and ensures staff compliance with policies and procedures within Central Operations. Serves as an expert compliance resource to Lines of Business. Coordinates financial risk exposure to the Bancorp as it relates to all LOB support functions within Central Operations including Commercial, Mortgage, Consumer and Retail.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors

drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures compliance with significant Federal and State legal and regulatory Bank wide requirements.

Provides guidance and develops Bank-wide policies on complex issues related to State, Federal and IRS compliance regulations (A, B,C,E,F,M,N,Q,CC,NN,D,G,H,P,R,S,Z, FATCA) also CFPB and OCC Regulations.

Provides guidance and develops Bank-wide policies on complex issues related to State, Federal and IRS compliance forms (W-8 BEN, W-8 BEN E, W-8 ECI, W-8 EXP, W-8 CE, W-8 Recertification, W-9, B-Notices, Second B-Notice, TIN Verification Letters, C-Notice Letter).

Presents trends and performance to Senior Management based on tax law.

Ensures Reporting is accurate and timely to Senior Management in order to avoid significant dollar fines for the Bank.

Prepares audit comment letters and Bancorp responses to proposed regulatory changes.

Maintains awareness of Company goals, regulatory and legislative developments and industry trends.

Manages a large impact function to consistently and accurately perform functions with high risk/exposure to the Bancorp, including the reporting of tax information to the IRS, verification of year-end customer tax documents against Chapter 3 and Chapter 4 (FATCA) requirements, and verification of customer profile integrity.

Leads and ensures compliance through regular risk assessments on all risk sensitive functions within the departmental workflow and ensures proper controls are in place to remain compliant with annual FDICIA reviews.

Plans, assigns and monitors the workflow of department within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.

Leads the effort to build customer relationships, and attends meetings with customers and internal departments, as necessary.

Directs, assigns, and leads projects as assigned by Senior Management.

Initiates and facilitates collaborative alliances with Affiliates, Retail, Consumer, Commercial, IA and Private Bank leaders to develop and implement processes to ensure full compliance with Federal and State regulations.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor’s Degree or equivalent work experience.

Minimum seven (7) years operations experience in banking regulatory or legal environment.

Minimum seven (7) years of previous management/leadership experience leading exempt employees.

Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers and senior management.

Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills and ability to manage multiple workflows.

Excellent verbal and written communication skills.

Experience with Microsoft office suite products.

WORKING CONDITIONS:

Normal office environment with little exposure to dust, noise, temperature and the like.

Extended viewing of CRT screen.

Some operational areas require tolerance to noise

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Depositor Services Ops Manager

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.