Los Angeles, CA, 90006, USA
3 days ago
Deputy Client Service Leader
**What We're Looking For** At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners. This opportunity entails coordinating tasks and providing professional project management support to client service team to one or more project teams in assigned function or discipline. Supports Technical staff by performing a variety of project-related coordination and facilitation activities. Performs administrative project functions throughout the project lifecycle from discovery and planning to delivery and close out phases. Pursuit/Marketing Activities (50%) * Proactively develop and maintain project write-ups for LAX projects – current, details/success stories, images, etc. * Customizing resumes and project sheets * Interviewing people to pull out nuggets and data * Ability to format documents - not InDesign, but knows what they are doing * Engage with Corporate Communications and WED Communications to develop stories/highlights for internal and external visibility * Developing messaging, proposal development Client Service Team Support (50%) * Meetings/Team o Develop agenda, schedule meetings, etc. o Maintain Action Item log and follow up to keep people accountable o Client mapping – keep relationship map up to date and engaging new staff to get their scores added o Support development of C-Strat and O-Strat o Attend LAWA Board meetings – gather information and develop their own relationships * AEC360 o Proactively maintain records to improve pipeline accuracy * Community Engagement o Coordination with LAWA CIP/Industrial Relations group o Involved in SPARK activities o Attend formal events/be at the booth o Engage HNTB staff to participate in regular volunteer events * Professional Organization o Involvement in organizations like ASCE, LAX Chamber, AMAC, CMAA, etc. (could take a leadership role) o Strategy and implementation to help enhance HNTB’s presence and brand within these organization o Identify new subconsultant partners and potential hires * Project Work (potential) o Could become a 25% billable position o Manage badging, project administrative support, B2G labor compliance (subconsultant onboarding, payment tracking), report writing/formatting **What You'll Do:** + Prepares and maintains project plans, tracks project progress, and prepares reports for clients or project stakeholders including interpreting evaluation scores, and deliverable tracking of submittals and reviews. Communicates deliverables required of each stakeholder, including step by step timelines. + Coordinates work planning, project staffing, and schedules, manages the collaboration, review, editing, and approvals of project documents by office disciplines and stakeholders. Assists in the management, maintenance, and distribution of project schedules in applicable software. + Provides technical editing and formatting of project-related documents such as specifications, technical reports, and memos. + Monitors, tracks, and files large amounts of project documentation. Uploads and downloads deliverable documents to and from client systems. Copies and/or scans project-related documents and coordinates the distribution to internal and external stakeholders. + Supports the project and/or office quality plan and quality management system by documenting the performance of management and quality control reviews. Generates and updates the relevant QA/QC documentation and assists with the development and maintenance of the project filing structure. + Communicates moderately complex issues, problems, or additional information to project managers and project stakeholders and may recommend solutions. + May review project proposals and requirements for adherence to contract language. + Assists project managers with financial management tasks such as, monitoring labor charges and expense detail and reporting on job budgets and costs to achieve goals. May assist in the preparation of project financial performance data for monthly project.​ + Performs other duties as assigned. **What You'll Need:** + Bachelor’s Degree and 3 years of experience, or + Associate’s degree and 5 years of relevant experience, or + In lieu of education, 7 years of relevant experience **What You'll Bring:** + Ability to organize and prioritize tasks from multiple sources in a fast-paced environment, while maintaining highest quality standards. + Strong written and verbal communication skills + Good with Powerpoint, including a graphic eye to layout/presentation + More internal focus at first, but comfortable growing into a BD role – talking to new people, building relationships **Additional Information** Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran Visa sponsorship is not available for this position. \#AR . Locations: Los Angeles, CA (Figueroa Street), Los Angeles, CA (LA International Airport) . . . The approximate pay range for Los Angeles Metro Area and Orange County, CA is $74,505.18 - $111,757.78. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state. . . . . . . . . . . . . . . . _NOTICE TO THIRD-PARTY AGENCIES:_ _HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees._ **Job Type:** Regular **Full/Part Time:** Full time **Job Category:** Administration Group **ReqID:** R-26294
Confirm your E-mail: Send Email